Oscar Little
Oxon Hill,MD
Summary
I hold Security +, Network +, CASP +, CCNA, and CEH with a TS clearance. I am a dedicated and motivated professional
with a strong background in Network Infrastructure, Network Engineer, knowledge of Routers, Switches, Network
Cryptography, Encryption Keys and Network Monitoring Systems, Pushing Keys, and IT Administration. I am trained for a Network POA&M monitoring and remediation when needed. I engaged with Department of State Posts to discuss their issues and communicate to define, and meet Post's needs. I worked with the Open Net Networks and the Class Net Networks. I would send Network Diagrams with troubleshooting steps to assist the DoS Post when needed. I would update Post's Network Diagrams when needed. I am Military trained as a 25Brova/Information Systems and Services Technician from Fort Gordon Signal School. I hold a Bachelor of Science in Information Technology degree and a Science in Cybersecurity degree. I have 20 + years of successful experience in the Information
Systems and Networking field. I am computer savvy and familiar with many modern hardware systems, network solutions, software applications. I have experience in Network Operations and Infrastructure.
Overview
34
34
years of professional experience
Work History
Network Engineer
Global Telecommunication Services (SAIC)
01.2022 - 08.2025
- Network Engineer supporting GTS under the State Department.
- Responsible for ensuring networks & communication is up and Operational worldwide.
- My job includes troubleshooting the network infrastructure with a multitude of hardware and software.
- This is done using General Dynamic Monitoring Systems for KG’, Network tunnels, switches, trunks, with all levels of network clearance levels with some ticking and I maintain a relation a good ship with many states departs worldwide.
- I would engaged with DoS Posts to discuss their network issues and communicate to define, and meet the Post's needs.
- I worked with two enclaves, the UnClass Networks and the ClassNet Networks.
- I would send Network Diagrams with troubleshooting steps to assist the DoS Post when needed.
- I ensured the all tunnels were up and traffic was passing.
- I would update Post's Network Diagrams when needed.
Help Desk Support
Virtual Academy (FBI)
04.2020 - 02.2022
- Create and assist with wireless accounts, and connectivity, with personal devices for non-FBI users in the National Academy.
- Provide guidance and training to users submitting training requests and class coordinators in creating and approving training.
- Develop operational SOP for the Virtual Academy Help desk and meet benchmark standards for customer contact and documentation.
- Provide support to FBI personnel in a classified environment (FBINET) and local law enforcement, and local field offices, on the unclassified network with enrolling applicants in the FBI National Academy.
Desk Top Support Tier II
Metro Systems (DHS)
07.2018 - 01.2020
- I assist in testing user configurations for system compatibility; provide timely response to user’s questions and concerns.
- Monitors and tunes appropriate systems to ensure optimum level performance, supports data/media recoverability through system backups and database archive operations.
Help Desk Support Tier II
Persideo (Walter Reed Community Hospital under DOD)
09.2017 - 05.2018
- Performing Windows 10 Migration, Trouble tickets, Tier II troubleshooting, Communication and Voice closets.
- Interact with network services, Cisco Switches and racks, work with software systems engineering team, and/or applications development to restore service and/or identify and correct core problems.
- I set up user’s email accounts, published CERTS to the GAL, gave support to NetOps, and TeleComm departments.
- I download SCCM software as needed and install drivers.
- Repaired desktop and laptop computers and worked closely with project managers and members of the engineering team.
Help Desk Support Services Technician Tier II
VershaTech (Fort Belvoir Community Hospital)
04.2017 - 09.2017
- Presenting second-tier support to end users for PC, server, or mainframe applications and hardware.
- Creating tickets in Remedy and using Active Directory for user’s account’s issues.
- Handling problems that the first-tier of help desk support is unable to resolve.
- Interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulating or recreating user problems to resolve operating difficulties.
- Recommending systems modifications to reduce user problems and maintaining the highest level of technical skills in my field of expertise.
Windows 10 Migration and IT Tech Support
Kforce Staffing (DoD/Pentagon)
11.2016 - 04.2017
- Worked as a Contractor IT Service Tech supporting DoD and the Pentagon.
- I am responsible for upgrading computer systems to Windows 10 using SCCM.
- I install VPN software, Bitlocker, Skype for Business.
- I oversee the deployment of collaboration and analytic environments as well as custom designed software installations for end user’s requirements.
- Maintain new systems components, provided desk-side support, and configured, workstations, monitors, printers, scanners, and switches.
- I do desk side on site workstation’s surveys prior to WIN 10 migration.
Desktop/Network Technician
State Dept. (IRM)
04.2016 - 11.2016
- I provide on-site assistance in the assessment, inventory, circuit tracing and support of desktop, office, and network distribution closet and cabling in an office environment.
- Installing and supporting offices and desktops, networks and telecom cabling, and supporting equipment.
- Create/Update and built site documentation with Cisco Switch Ports validation and inventory.
- Configure and patch management of services, switches, routers and other network devices with remote assistance from network engineers.
- Data collected was used to create documents with a naming convention or schema that the State Department could use hence forward that simplified all their networks.
Help Desk Analyst
State Dept. (Refugee Processing Center)
04.2015 - 04.2016
- Provide timely response and first hand resolution to e-mail and phone support requests regarding IT issues.
- Utilizes Configuration management tool to write software changes requests.
- Performs website administration to include user Account administration and documents posting.
- Create tickets and input troubleshooting steps.
- Provides Microsoft Active Directory user account administration and password resets.
Information Technology & Systems Specialist
DISA (Beacon Hill Staffing)
01.2013 - 04.2015
- Contracted with DISA (Fort Meade) and served as DISANET service desk technician responsible for troubleshooting various issues and upgrading computer hardware and software systems.
- I created tickets using Remedy software.
- I was granted System Administrator to enable user’s accounts in AD.
- Coordinated installation processes utilizing SCCM version 2012 and worked extensively in MS Office, Safenet, Bitlocker, CISCO VPN & Jabber, and Active Directory in the SIPR and NIPR side.
- Set up user email accounts and published CERTS to the GAL.
- I completed desk-side troubleshooting projects for an array of end users and VIPs on Windows and MAC computers.
- I was responsible for Blackberry and VOIP network phones.
- I did remote troubleshooting using Dam ware.
IT Tech Support
Preferred Systems Solutions
06.2012 - 01.2013
- Contracted with Enterprise IT Service Directorate (EITSD) in conjunction with the DoD and the Pentagon.
- Responsible for upgrading computer systems to Windows 7 using SCCM version 2012.
- Oversaw the deployment of collaboration and analytic environments as well as custom designed software installations.
- Maintained components, provided desk-side support, and configured new systems (routers and switches) with government software.
- Assigned as Data Armor Encryption Administrator and utilized Active Directory.
- Repaired desktop and laptop computers and worked closely with project managers and members of the engineering team.
Insurance Sales Agent
Walterry Insurance Brokers
06.2011 - 06.2012
- I was responsible for generating new business and building my book of business from leads.
IT Systems Administrator/25B in the Army
United States Army Reserve
06.1991 - 01.2013
- I worked in the Network Operations Center and Comsec Vault while serving at Fort Gordon.
- I supervised the installation and maintenance of hardware and software at the Command Center at Fort Lewis.
- I ran CAT-5 and Fiber Optic and loaded crypto while serving in Iraq as well as System Admin.
- I was trained on CISCO Routers and CISCO Switches configuration.
- I set up VTC while in Iraq for VTC back to the Pentagon.
- I have experience with the VOIP phones.
- I help create and setup the Army Command Center.
- I was responsible for creating, updating, and maintenance of user’s account in the Active Directory.
- Setup end users’ Enterprise e-mail, I creation and troubleshooting Remedy tickets for end users.
- Provided support for hardware and software, computer workstations, printers, and scanners.
- I have worked several years in telecommunications and Information Systems Specialist in the Army.
- I have experience using tone generating equipment along with port validation for the State Department (IRM).
- I am trained by the Army with understanding Blue Force Tracker, LEN and SEN, NIPER, SIPER and JWIC.
- I have some understanding of satellite signaling and line of site for best communication.
- I set up VTC from overseas to the USA.
Gas Supply Operator
WASHINGTON GAS AND LIGHT
09.2004 - 02.2011
- Responsible for the natural gas regulators, gas meters, gas plant send out, below city vault gas regulators, and installation of new natural gas regulator stations.
Substitute Teacher
BROWARD COUNTY SCHOOL BOARD
09.1998 - 02.2004
- Responsible for teaching middle schools and high schools Language Arts, Grammar, Science, Math, History, Algebra, English, Special Ed, and managing a safe and good class room environment.
- Responsibilities included running Internal Suspension, writing lesson plans, creating tests, and JROTC.
Education
Bachelor of Science - Information And Computer Systems
University of Phoenix
Phoenix03.2023
Master of Science - Cybersecurity
University of Phoenix
Phoenix, AZ03.2024
Skills
Areas Of Expertise:
▪ Network Operations
▪ Systems Administration
▪ GEM One Monitoring Systems
▪ COMSEC Vault & Cryptography
▪ Software & Hardware Specialist
▪ CHIMIRA Monitoring Systems
▪ Crypto Devices
▪ Crypto Loading Devises
▪ Neural Star Monitoring
▪ Network Infrastructure
▪ Network Maintenance
▪ Server Installation & Configuration
▪ Service Manager
▪ Crypto Keys Transfer
▪ Network Diagrams Monitoring
▪ Trained Department of State Post Personnel
▪ Tunnels Monitoring
▪ Routers & Switches
▪ Communications Skills
▪ Putty
▪ Hardware Specialist
▪ Dame Ware Remote
▪ CISCO Switches
▪ Systems Admin
Timeline
Network Engineer
Global Telecommunication Services (SAIC)
01.2022 - 08.2025
Help Desk Support
Virtual Academy (FBI)
04.2020 - 02.2022
Desk Top Support Tier II
Metro Systems (DHS)
07.2018 - 01.2020
Help Desk Support Tier II
Persideo (Walter Reed Community Hospital under DOD)
09.2017 - 05.2018
Help Desk Support Services Technician Tier II
VershaTech (Fort Belvoir Community Hospital)
04.2017 - 09.2017
Windows 10 Migration and IT Tech Support
Kforce Staffing (DoD/Pentagon)
11.2016 - 04.2017
Desktop/Network Technician
State Dept. (IRM)
04.2016 - 11.2016
Help Desk Analyst
State Dept. (Refugee Processing Center)
04.2015 - 04.2016
Information Technology & Systems Specialist
DISA (Beacon Hill Staffing)
01.2013 - 04.2015
IT Tech Support
Preferred Systems Solutions
06.2012 - 01.2013
Insurance Sales Agent
Walterry Insurance Brokers
06.2011 - 06.2012
Gas Supply Operator
WASHINGTON GAS AND LIGHT
09.2004 - 02.2011
Substitute Teacher
BROWARD COUNTY SCHOOL BOARD
09.1998 - 02.2004
IT Systems Administrator/25B in the Army
United States Army Reserve
06.1991 - 01.2013
Bachelor of Science - Information And Computer Systems
University of Phoenix
Master of Science - Cybersecurity
University of Phoenix
Similar Profiles
Griffin GinnGriffin Ginn
Help Desk Analyst at SAICHelp Desk Analyst at SAIC
JOSHUA BROWNJOSHUA BROWN
Network Engineer at SAICNetwork Engineer at SAIC
Nicholas RaneyNicholas Raney
Integration Labor at SAICIntegration Labor at SAIC
Osvaldo VenturaOsvaldo Ventura
Electrician at Al Gleeson ElectricalElectrician at Al Gleeson Electrical
Louis ManzanLouis Manzan
Law Enforcement K-9 Police Officer at Metropolitan Police DepartmentLaw Enforcement K-9 Police Officer at Metropolitan Police Department