Oscar Lopez
Wylie,TX
Summary
L4 Bilingual Interpreter.
Bilingual, fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations. Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Concierge Assistant Supervisor
Highly communicative professional with more than 2 years of provable expertise as Concierge for high-end hotel chains. Team player will provide exceptional guest service. Background in luxury resorts where client satisfaction is of utmost importance, exceptional qualifications in hospitality management. Dynamic, personable and well-versed in travel arrangements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Spanish Interpreter
LanguageLine
01.2023 - 07.2023
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Back to back calls for period of 5 hours nonstop
Concierge Assistant Supervisor
Princess Hotel
03.2022 - 01.2023
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with variety of services and local attraction information.
- Facilitated and coordinated transportation services for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted with luggage handling, valet services and concierge services.
- Managed team of 10 Concierge/Butlers
Concierge
Dorado Seaside Suites
10.2021 - 03.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Concierge of month.
Front Desk Guest Service Representative
The Fives Beach & Residences
02.2021 - 10.2021
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Tequila Salesman
Tequila Mexico
01.2015 - 04.2021
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Trained and mentored new sales representatives.
- Drove team revenue totals by bringing in top sales numbers.
- Generated new leads through networking and attending industry events.
- Increased sales by 40%
Education
High School Diploma -
Colegio De Bachilleres
Playa Del Carmen, Quintana Roo, Mexico. 05.2015
Skills
- Interpersonal Communication
- Relationship Building
- Customer Service Expertise
- Customer Relations Understanding
- Adaptability
- Problem Solving
- Stress Management
- Translation Services
- Fluent Spanish
- Industry-specific Knowledge
- Client Relations
- Simultaneous Interpretation
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
LanguageLine
01.2023 - 07.2023
Concierge Assistant Supervisor
Princess Hotel
03.2022 - 01.2023
Concierge
Dorado Seaside Suites
10.2021 - 03.2022
Front Desk Guest Service Representative
The Fives Beach & Residences
02.2021 - 10.2021
Tequila Salesman
Tequila Mexico
01.2015 - 04.2021
High School Diploma -
Colegio De Bachilleres
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