Oscar Lopez
Round Lake Beach ,IL
Summary
Adept Lead Installer/Service Technician with a proven track record at Hansen’s Pool and Spa, enhancing customer satisfaction through meticulous installations and quality control. Mentored juniors, surpassing targets with advanced mechanical aptitude and exceptional customer relations. Streamlined processes, achieving faster project completions and maintaining a 100% commitment to safety and efficiency.
Overview
4
4
years of professional experience
Work History
Lead Installer/ Service Technician
Hansen’s Pool and Spa
Kenosha, WI
02.2021 - Current
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
Skills
- Mechanical Aptitude
- System installations
- Power Tools Operation
- Task Delegation
- Electrical Installation
- Equipment Calibration
- Schematics Interpretation
- Attention to Detail
- Customer Service
- Worksite Safety and Maintenance
- Quality Checks
- Inventory Accountability
- Time Management
- Customer Relations
- Equipment Operation
- System repairs
- Installation updates
- Troubleshooting and testing
- Project Management
- Equipment Installation
- Residential construction
- Positive Attitude
- Safety Procedures
- HVAC Systems
- Customer Satisfaction
- Diagnostics and troubleshooting
- Following safety practices
- Electrical Wiring
- Blueprint Reading
- Worksite preparation
Languages
Spanish
Native or Bilingual
Timeline
Lead Installer/ Service Technician
Hansen’s Pool and Spa
02.2021 - Current