Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Oscar L. Salinas

Senior Administrator/AV& Teachnician /Proctor for SON Center for Simulation Innovation UT Health System
San Antonio,TX

Summary

Adept at troubleshooting and quality control, enhanced team productivity and customer satisfaction at UT Healthcare San Antonio Systems by streamlining technical processes and fostering a culture of continuous improvement. Bilingual skills and proficiency in MS Office Outlook complement ability to work well under pressure, achieving a consistent 30% fill rate in recruitment at Volt Workforce Solutions. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 21 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Helpful professional commended as valuable team player with expertise in Customer Service and attention to detail expertise]. Ready to bring 21 years of relevant work experience to new position in Customer Service Administration industry in San Antonio, TX. or surrounding area. Reliable Installer with 21 years of experience in General Maintenance roles. Lifts up to 100+ pounds safely and effectively and follows directions to complete tasks accurately. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Administration position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

18
18
years of professional experience

Work History

AV Technician/Proctor for SON/Administrator

UT Healthcare San Antonio Systems
04.2019 - Current
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.

Tax Pro Associate

H&R Block - Tax Seasonal Temporary Work
09.2017 - 04.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Played integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

General Technical Scoring Support Representative

Pearson - Seasonal Assignment Project
05.2016 - 06.2016
  • General Technical Scoring Support Representative
  • Provide technical scoring support to Pearson’s continuous Improvement of Educational System of various testing and scoring projects assigned to Pearson’s teaching employees
  • Assist Pearson scorers with their technical issues and troubleshooting assessments regarding their assigned testing projects
  • Verify and review scorers personal information with hiring records, project information, and their status and progress status
  • Continuously review Pearson bulletin board home webpage for latest News Break regarding various testing projects being conducted and their status
  • Generate automated customer service tracking tickets of every call and their technical service support with clear simplicity detail and resolutions.
  • Researched and identified solutions to technical problems.

Administrator/Data Scan Image Processor

Pearson - Seasonal Associate
04.2015 - 09.2015
  • Review Data Scan Image material and its assigned information instructions sheet for proper filling in the Hierarch Main Computer Driver-Directory System
  • Create proper folders and files for data scan material without information sheets into main computer Driver-Directory System
  • Perform Information Technology (IT) issues to the computer administrative trouble reporting service center by opening and closing IT tickets
  • Develop conscious of accuracy for repetition of data scanned material for efficient service with high level of proficiency and completion
  • During down time, will engage in other assigned facilities department task.
  • Handled negative and photo processing, typically exceeding 500 prints per week.

Recruiter

VIP - Staffing
08.2014 - 12.2014
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers requisitions in a timely manner to meet client staffing needs efficiently.

Full Time Associate

Amazon
05.2014 - 08.2014
  • Operated Kiva Robotic system processes of inbound receiving merchandise
  • Stowing merchandise to Kiva selected shelving bins for proper location and availability
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Improved team collaboration by initiating regular coordination meetings.

Seasonal Associate

Amazon
11.2013 - 01.2014
  • Conduct fulfillment process by verifying locations of items for proper retrieval
  • Adhere to all Amazon safety guidelines and demonstrate throughout work shifts
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Optimized departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

ERP Specialist Recruiter

Amer Technology Inc.
04.2012 - 06.2012
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Source resumes for skill sets requirements
  • Conduct phone interviews with candidates regarding job assignments
  • Conduct initial prescreen interviews
  • Attended group business social mixers to develop a network for candidate leads
  • Post job requirements on websites
  • Revise resumes to client’s format style
  • Maintained up-to-date knowledge of industry trends and advancements in ERP technology, advising stakeholders on relevant developments as needed.
  • Participated in regular system reviews to identify opportunities for process improvements or cost savings initiatives.
  • Collaborated with cross-functional teams to ensure seamless integration of ERP modules, streamlining business operations.
  • Assisted in successful ERP implementation projects, minimizing downtime and improving operational efficiency.
  • Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
  • Enhanced user experience with improved system functionality by troubleshooting and resolving technical issues.
  • Contributed to successful organizational change efforts by providing expertise on best practices in ERP utilization.

HR-Program Coordinator/Sourcing Specialist

Volt Workforce Solutions
12.2007 - 08.2011
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Managed entire background process
  • Conducted new hire orientation
  • Delivered employee disciplinary and corrective actions
  • Conducted exit interviews
  • Processed end of contract actions for employees departing from company
  • Posted job posting to various website and job boards
  • Attended public job fairs and collect resumes
  • 30% monthly consistent fill rate of new hire candidates for Call Center
  • Reviewed and screen resumes for qualified candidate
  • Contacted qualified candidates by phone for initial prescreen process
  • Processed all candidate information to spreadsheet and schedule for testing
  • Administered and verified payroll for trainees
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Conducted thorough needs assessments to identify community requirements, shaping future program development.
  • Facilitated partnerships with local organizations to expand program offerings, broadening community impact.

Education

Bachelor of Arts - Communication Public Relations

The University of Texas At San Antonio
San Antonio, TX
12.2001

Associate of Arts - Business Administration

St Philip's College
San Antonio, TX
12.1994

Verified Certificate HarvardX - U.S. Public Policy: Social, Economic, And Foreign Policies

HarvardX On-Line Course
Cambridge, MA
06.2025 - 06.2025

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Bilingual in Spanish
  • Windows XP
  • MS Office Outlook
  • HP Printer and Scanners
  • Safari- OS 1761
  • Power Tools and Equipment
  • Written/Verbal Communication
  • Troubleshooting
  • Installation and Repair
  • Maintenance and repairs
  • Quality Control

Additional Information

Started my Gradate work at University of Texas at San Antonio, in Public Health Information towards a one year certification in Health Nutrition .

Timeline

Verified Certificate HarvardX - U.S. Public Policy: Social, Economic, And Foreign Policies

HarvardX On-Line Course
06.2025 - 06.2025

AV Technician/Proctor for SON/Administrator

UT Healthcare San Antonio Systems
04.2019 - Current

Tax Pro Associate

H&R Block - Tax Seasonal Temporary Work
09.2017 - 04.2018

General Technical Scoring Support Representative

Pearson - Seasonal Assignment Project
05.2016 - 06.2016

Administrator/Data Scan Image Processor

Pearson - Seasonal Associate
04.2015 - 09.2015

Recruiter

VIP - Staffing
08.2014 - 12.2014

Full Time Associate

Amazon
05.2014 - 08.2014

Seasonal Associate

Amazon
11.2013 - 01.2014

ERP Specialist Recruiter

Amer Technology Inc.
04.2012 - 06.2012

HR-Program Coordinator/Sourcing Specialist

Volt Workforce Solutions
12.2007 - 08.2011

Bachelor of Arts - Communication Public Relations

The University of Texas At San Antonio

Associate of Arts - Business Administration

St Philip's College
Oscar L. SalinasSenior Administrator/AV& Teachnician /Proctor for SON Center for Simulation Innovation UT Health System