Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Oscar Lugo

Oscar Lugo

Seattle

Summary

Driven by a passion for operational excellence and team empowerment, I excelled at Amazon, managing over 150 associates and spearheading staff training and development. My strategic focus on performance management and continuous improvement significantly enhanced operational efficiency, showcasing my ability to blend hard skills in operations with soft skills in team development.

Overview

7
7
years of professional experience

Work History

Area Manager L5

Amazon
07.2024 - Current
  • As the Area Manager, I was responsible for overseeing operations and managing a team of over 150 hourly associates across various functions within the facility. My role required a focus on operational excellence, continuous training, and performance tracking to ensure smooth daily operations. Below are the key areas I managed:
  • Team Management & Training
  • As an L5 Area Manager, I had the following responsibilities:
  • Supervision of Associates: I supervised more than 150 hourly associates, ensuring they were effectively deployed across all shifts and areas to meet operational goals.
  • Training Oversight: I led the management of 2 T3 Trainers who were responsible for training new associates in all SSD (Standard Skill Development) paths. I ensured that all associates completed their training on time and achieved the required performance standards.
  • ATV Tracking: I tracked ATVs (Associate Training Verifications) for untrained associates, prioritizing their training to ensure it was completed efficiently and effectively.
  • Monthly Submissions: I submitted Thrives for T3 every month to monitor and evaluate the performance and development of associates, ensuring continuous training and development aligned with operational needs.
  • Dispatch & Sortation Oversight
  • Sortation & Dispatch Management: I was responsible for overseeing the Dispatch and Sortation process, ensuring all packages were properly sorted, processed, and delivered on time. This was a key aspect of maintaining customer satisfaction and meeting delivery deadlines.
  • Driver Management: I coordinated with the drivers, ensuring they arrived on time for their scheduled blocks. I worked closely with the sortation team to ensure smooth transitions and accurate deliveries.
  • Performance Tracking & Operational Efficiency
  • Monitoring DEA (Delayed Early Arrivals): I monitored and tracked DEA for the sortation area, identifying issues related to late sorts, inductions, arrivals, and departures. This allowed me to address delays promptly.
  • Bottleneck Identification & Mitigation: I identified operational bottlenecks and areas where delays were common, developing strategies to mitigate these issues and improve operational flow.
  • Issue Resolution: I worked with team leads and associates to identify discrepancies in sorting and delivery and resolve issues to maintain operational accuracy. I summed bridges for missed packages to ensure consistent service levels.
  • Continuous Improvement
  • Performance Metrics & Process Optimization: I implemented and tracked performance metrics across departments to ensure continuous operational improvements. This included streamlining workflows, reducing inefficiencies, and fostering a culture of accountability.
  • Collaboration with Upper Management: I worked closely with upper management to align operations with company goals, providing regular reports and updates on performance, training status, and areas needing improvement.
  • Leadership & Coverage Responsibilities
  • L6 Operation Coverage: As an L5 Area Manager, I covered my L6 operation when the L6 manager was out during my shift. I ensured all Syncs were completed and monitored the flow for IB/OB/DS tracking, working across all other managerial departments to ensure seamless operations.

Learning Ambassador

Amazon
10.2020 - 09.2023
  • As part of my role as a Learning Ambassador, I have been diligently tracking and ensuring the successful completion of all necessary training programs for new hires and team members joining the AMZL Delivery Station. This process is crucial for maintaining the operational efficiency and effectiveness of the team, especially in areas such as tracking rates and resolving package-related problems.
  • Key Areas of Focus: Conclusion:
  • As a Learning Ambassador, my primary goal is to ensure that all new hires are fully prepared and equipped to contribute to the team's success from day one. By ensuring that training in tracking rates and package problem resolution is completed thoroughly and effectively, we are setting up our team members for long-term success and contributing to the overall operational excellence of the AMZL Delivery Station.
  • Learning Ambassador Note: Training Overview and Completion for New Hires

Area Manager L4

Amazon
04.2023 - 07.2023
  • As the Area Manager, I had the responsibility of overseeing operations and managing a team of over 150 hourly associates across various functions within the facility. My role required a focus on operational excellence, continuous training, and performance tracking to ensure smooth daily operations. Below are the key areas I managed:
  • Team Management & Training
  • I supervised more than 150 hourly associates, ensuring they were effectively deployed across all shifts and areas to meet operational goals.
  • I led the management of 2 T3 Trainers, who were responsible for training new associates in all SSD (Standard Skill Development) paths. I ensured that all associates completed their training on time and achieved the required performance standards.
  • I tracked ATVs (Associate Training Verifications) for untrained associates, ensuring that their training was prioritized and properly completed.
  • Every month, I was responsible for submitting Thrives for T3, a system used to monitor and evaluate the performance and development of our associates. This was crucial for identifying areas where additional training or support was needed.
  • Dispatch & Sortation Oversight
  • I was in charge of overseeing Dispatch Sortation, which involved ensuring that all packages were properly sorted, processed, and delivered on time. This was a critical part of maintaining customer satisfaction and meeting delivery deadlines.
  • A significant aspect of my responsibility was managing drivers and ensuring they arrived on time for their scheduled blocks. This required close coordination between the sortation team and drivers to ensure smooth transitions and accurate deliveries.
  • Performance Tracking & Operational Efficiency
  • I closely monitored and tracked DEA (Delayed Early Arrivals) for the sortation area, ensuring that all issues related to late sorts, late inductions, late arrivals, and late departures were identified and addressed promptly.
  • I worked to identify bottlenecks and areas where delays were common, and developed strategies to mitigate these issues and improve operational flow.
  • My role involved summing bridges for missed packages, identifying any discrepancies in sorting and delivery, and working with team leads and associates to resolve any issues to maintain operational accuracy.
  • Continuous Improvement
  • I implemented and tracked performance metrics across all departments and ensured that operational processes were continuously improved. This included streamlining workflows, reducing inefficiencies, and fostering a culture of accountability.
  • I also worked closely with upper management to align operations with company goals, providing regular reports and updates on performance, training status, and any areas needing improvement.
  • Area Manager - Key Responsibilities & Oversight

Process Assistant

Washington Fruit
05.2018 - 05.2020
  • Utilized problem-solving techniques to troubleshoot process issues.
  • Monitored production activities for compliance with established standards.
  • Ensured compliance with safety regulations during all stages of processing.
  • Track more then 50 hourly employ's and work with my Manager to track shifts

Education

Master of Business Administration (M.B.A.) -

Seattle University
Seattle, WA
08.2023

High School Diploma - undefined

City University of Seattle
Seattle, WA
07.2018

Skills

  • Operations
  • Staff training and development
  • Team development
  • Performance management

LANGUAGES

English - Fluent
Spanish - Native

Timeline

Area Manager L5

Amazon
07.2024 - Current

Area Manager L4

Amazon
04.2023 - 07.2023

Learning Ambassador

Amazon
10.2020 - 09.2023

Process Assistant

Washington Fruit
05.2018 - 05.2020

High School Diploma - undefined

City University of Seattle

Master of Business Administration (M.B.A.) -

Seattle University

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