Oscar Macaroyo
Reno,NV
Summary
Experienced and skilled computer user support team member with a strong track record in effectively resolving a wide range of hardware and software issues. Extensive knowledge in hardware, software, and peripheral devices. Confident in ability to diagnose and resolve problems efficiently. Consistently provided fast and expert service, ensuring user satisfaction. Proficient in handling desktops, laptops, POS systems, and mobile devices. Well-equipped to tackle any technical challenge that comes my way.
Overview
24
24
years of professional experience
Work History
Mobile Security Officer
Securitas Security Services USA
Reno, NV
03.2024 - 12.2024
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Supported client satisfaction by promptly addressing concerns and providing customized security solutions.
- Optimized resource allocation through effective scheduling, ensuring adequate coverage at all times without sacrificing quality service delivery standards.
- Increased overall security awareness by offering training sessions to staff on emergency procedures and best practices.
IT Technician
The Row / Caesar's
01.2018 - 01.2024
- Assisted with total structural support for company IT systems, including tracking end-users, updating client tickets and closing out support orders
- Managed technical support and maintenance for company-owned mobile devices
- Remote troubleshooting from central office, as well as on-site visits when needed
- Resolved most calls with first contact and escalated remaining incidents to appropriate personnel for swift handling
- Diagnosed and resolved technical hardware and software issues
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Scheduled service maintenance for damaged hardware and software
- Maintained detailed records of daily support activities and resolutions
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
- Deployment of computing environments including network, workstation, and server installation, as well as IT services onboarding
- Troubleshoot and resolve desktop/server/network issues for clients
- Document work performed in ticketing system
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems
Room Service Server
Silver Legacy
01.2017 - 01.2018
- Assisted with collection of trays and other food and beverage items from guest rooms
- Retrieved orders from kitchen and verified completeness and accuracy before delivering to guest rooms
- Maintained awareness of liquor laws and company policies regarding consumption of alcoholic beverages
- Filled in for room service operators when needed, receiving calls and processing orders
- Set tables with condiments, napkins and utensils for guest use
- Maintained familiarity of hotel room and building layouts to travel efficiently between service areas
- Processed customers' payments via cash, card and mobile pay
Food And Beverage Manager
Cafe Crea
01.2001 - 01.2016
- Supervised floor during busy times and corrected mistakes impacting service delivery
- Hired, trained and developed staff
- Maintained complete compliance with health code requirements and directed daily sanitation processes
- Achieved food and beverage objectives consistently with expert management of daily operations
- Negotiated with suppliers to provide food and supplies
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Ordered and replenished stock to maintain inventory
Education
High School - Computer Technology and Electronic Fundamentals
George Washington High School
Mangilao, Guam05.2004
Skills
- Software/Hardware Installations - Team membe PCs, POS Systems, Tablegame Devices, and Kiosk Systems
- Incident/Ticket Management — Service-Now, Invanti Heat Software Able to prioritize Issues
- System Administration — User management, system monitoring, backup and recovery, and access control
- Account Management & Provisioning — Active Directory, Infogen, SDS, Saflok, Oracle, Group Policies
- Hardware Repair - Replacements of PC/Laptop Hardware
- Mobile Device Management — Setting up Mobile Phones with Maas360 and VPN Management
- Network Maintenance — LAN, Terminating, Toning, Decommissioning, IP Configuration, DNS, and DHCP
- User Training — Written Documentation of issues and solutions
- Database Management — Experience with monitoring SQL Server Database Analysis and Reporting
- Virtualization Technologies: Citrix & Virtual Box
- Application Support — Microsoft365, Salesforce, AS400 Hotel/Casino interface, Agilysis, PKMS, Ballys
- Remote Troubleshooting Support — Remote Desktop Protocol, VNC, Bomgar, Anydesk
- Software/Hardware Configuration - Computer Imaging, Installations for Company Use & Deployments
- Troubleshooting and Diagnostics Ability to effectively research issues
- Salesforce Administrator Training
LANGUAGE
English
Native
Timeline
Mobile Security Officer
Securitas Security Services USA
03.2024 - 12.2024
IT Technician
The Row / Caesar's
01.2018 - 01.2024
Room Service Server
Silver Legacy
01.2017 - 01.2018
Food And Beverage Manager
Cafe Crea
01.2001 - 01.2016
High School - Computer Technology and Electronic Fundamentals
George Washington High School