Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Mancilla Iii

Fontana,CA

Summary

Hardworking and punctual outbound Lead works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting 50 pounds. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level outbound lead position to help launch career while achieving company goals.

Overview

12
12
years of professional experience

Work History

Forklift Operator

sourcenow
Ontario, CA
11.2023 - 03.2024
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Putaway all inbound once received.

Outbound Lead

weber logistics
Eastvale, CA
07.2022 - 05.2023
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Traced missing material and shipments through vendor and customer communications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Inspected lifts before use to prevent damage to goods.
  • Used handheld scanners for warehouse management system compliance.
  • Packaged, labeled and tagged goods before transfer.
  • Checked shipments for damaged or incorrect items.
  • Prepared finished stock for shipment by identifying, pulling and packing product.

Outbound Lead

Ingram Micro
Rancho Cucamonga, CA
09.2018 - 07.2022
  • Mentored new team members, helping individuals hone talents and skills to become more invested in organization.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Inbound Team Lead

Geodis Logistics
Fontana, CA
04.2014 - 08.2018
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Updated databases with new and modified customer data.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Organized storage areas to maximize movement and minimize labor.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Processed material requests from internal customers accurately and efficiently.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Reviewed work orders to check correctness of deliveries.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Operated inventory management software and completed tasks using ERP applications.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Compared and verified identifying information of outgoing shipments.
  • Traced missing material and shipments through vendor and customer communications.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Inbound Receiver

Diamond Staffing
Fontana, CA
02.2012 - 04.2015
  • Maintained clean work area that adhered to strict safety standards.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Organized storage areas to maximize movement and minimize labor.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Operated power material handling equipment to accurately select and palletize loads.

Education

High School Diploma -

Nueva Vista
Riverside, CA
04.2011

Skills

  • Organization and Prioritization
  • Shipping Method Optimization
  • Order Checking
  • Inventory Monitoring
  • Shipment Inspection
  • Materials Handling
  • Hazardous Materials
  • Cleaning and Sanitizing
  • Forklift Operation
  • Inventory Counts
  • Handheld Scanners
  • Freight Labeling
  • Materials Movement
  • Product and Materials Sorting
  • Public Speaking

Timeline

Forklift Operator

sourcenow
11.2023 - 03.2024

Outbound Lead

weber logistics
07.2022 - 05.2023

Outbound Lead

Ingram Micro
09.2018 - 07.2022

Inbound Team Lead

Geodis Logistics
04.2014 - 08.2018

Inbound Receiver

Diamond Staffing
02.2012 - 04.2015

High School Diploma -

Nueva Vista

Similar Profiles

CREATE PROFILE
Oscar Mancilla Iii