Oscar Andrade

Seventeen years' experience in a leadership position. Results-driven leader with extensive experience in building customer loyalty, innovation, strategy, and high performance teams. 25+ years of customer service experience. Dynamic leader accomplished in designing and implementing strategies that enhance organizational growth and sustainability. Expertise in development of organizational programs, change management and projects that support developmental goals and procedures that maximize business success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Resolved product issue through consumer testing.
• Supervised team 12 staff members.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Collaborated with team of [Number] in the development of [Project name].

• [Area of certification]
• [Name of Certification] [Issuing Organization] [Year Month]