Oscar Marcelino
Newark,NJ
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success.
Qualified individual with knowledge of technology and process implementation. Great multitasking and critical problem-solving skills.
Proactive and bilingual process engineer with the communication skills needed to interact with key stakeholders and clients. Looking to apply experience from several projects to build upon a company's success.
Skilled Industrial Engineer knowledgeable about quality assurance, safety considerations and worker needs. Clear communicator and decisive leader. Solid track record of increasing team and production efficiency.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Head Waiter
Ralph’s Restaurant
Nutley, New Jersey
07.2022 - Current
- Supervised table service to ensure guest satisfaction and timely service.
- Trained new staff on restaurant policies and customer service standards.
- Coordinated with kitchen staff to communicate special requests and menu changes.
- Assisted in resolving guest complaints to enhance dining experience and service quality.
- Managed inventory of dining supplies to maintain stock levels for service efficiency.
Shipping and logistics supervisor
La Aurora
Santiago de los caballeros, DR
04.2021 - 06.2022
- Coordinated daily logistics operations to ensure timely deliveries and efficient supply chain flow.
- Managed inventory levels to maintain optimal stock and reduce shortages or excess.
- Oversaw team schedules to ensure adequate coverage for all shipping and receiving tasks.
- Trained new employees on logistics processes, equipment usage, and safety procedures.
- Conducted regular audits of warehouse operations to identify areas for improvement and compliance.
- Resolved shipping issues promptly, maintaining communication with customers and internal teams.
- Organized transportation of goods in accordance with customer requirements.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Monitored the delivery of shipments to ensure on-time arrival at destination.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Designed warehouse layouts to maximize usability of available storage space.
Process Engineer
La Aurora
Santiago de los caballeros, DR
01.2019 - 04.2021
- Developed process improvement plans to enhance operational efficiency and reduce waste.
- Analyzed production workflows to identify bottlenecks and implement corrective measures.
- Collaborated with cross-functional teams to optimize manufacturing processes and increase throughput.
- Designed and implemented standard operating procedures for consistent quality control practices.
- Trained staff on new technologies and methodologies to ensure compliance with safety standards.
- Managed project timelines and resources to ensure timely completion of engineering initiatives.
- Facilitated continuous improvement workshops to engage employees in process enhancement efforts.
- Maintained documentation of all process parameters and test results.
- Implemented changes in the process to increase efficiency, safety, and quality.
- Analyzed existing processes and identified areas of improvement.
- Analyzed production data to identify areas of improvement and reduce costs.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Evaluated current processes for cost savings opportunities or improved performance.
- Established preventative maintenance programs for all relevant equipment used in production processes.
- Worked with managers, operators and vendors to perform root cause analysis on failing systems.
- Investigated customer complaints related to product quality issues caused by manufacturing processes.
Operations Supervisor
Macier industries
Santiago de los caballeros, DR
08.2018 - 01.2019
- Assisted in managing daily operations and workflow at Macier Industries.
- Supported team members in maintaining safe workspace practices and procedures.
- Operated machinery and tools for production tasks following established guidelines.
- Monitored product quality during production to meet company standards.
- Documented operational processes to improve consistency and efficiency.
- Engaged with team members to foster a positive work environment at Macier Industries.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Implemented cost-saving measures throughout the organization's operations.
Customer Service Representative
Data Vimenca
Santiago de los caballeros, DR
05.2017 - 08.2018
- Managed customer inquiries through phone, email, and chat channels effectively.
- Resolved product issues and complaints with empathy and professionalism.
- Coordinated with internal teams to ensure timely order fulfillment and service delivery.
- Documented customer interactions accurately in the CRM system for follow-up actions.
- Assisted in developing training materials to improve team performance and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
Production Assistant
Acero Estrella
Santiago de los caballeros, DR
11.2016 - 04.2017
- Supported production team by preparing materials and equipment for daily operations.
- Maintained inventory levels by organizing supplies and tracking usage effectively.
- Assisted in quality control by inspecting products for defects and inconsistencies.
- Documented production processes and reported issues to supervisors promptly.
- Maintained a clean work environment at all times.
- Maintained communication between production staff and crew members.
- Kept records of daily production activities.
Education
Master Financial Management - Financial Management
UAPA University
02.2020 - 07.2022
Supervisor - Supervision
INFOTEP
08.2019 - 11.2019
Industrial Engineering -
Technological University of Santiago
Santiago de los caballeros, DR 09.2012 - 07.2018
Teacher Trainer - Teacher Training Course
John F. Kennedy Institute of Languages
10.2014 - 04.2016
Professor Rodolfo Ricart High School
Moca , DR 07.2009 - 07.2012
Microsoft- Word, Excel And Power Point - Microsoft
San Víctor Community’s School
05.2010 - 08.2010
Skills
- Table service
- Guest complaint resolution
- Staff training
- Inventory management
- Logistics coordination
- Process improvement
- Cross-functional collaboration
- Quality control
- Problem solving
- Effective communication
- Team building
- Time management
- Conflict resolution
- Complaint handling
- Customer service management
- POS system operation
- Standard operating procedures
- Supply chain management
- Lean environments
- Control systems
- Mechanical engineering
- Waste reduction
- Process modification
- Lean environment experience
- Manufacturing improvement
- Process validation
- Process mapping
- Cost reduction strategies
- Analysis of process flows
- Process flow analysis
- Production efficiency
- Process development
- Logistics planning and coordination
- Shipping and logistics management
- Customer service
- Quality assurance
- Operational efficiency
- Critical thinking
- Call center operations
- Multi-task management
- Microsoft office expertise
- Email management
- Customer satisfaction measurement
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Head Waiter
Ralph’s Restaurant
07.2022 - Current
Shipping and logistics supervisor
La Aurora
04.2021 - 06.2022
Master Financial Management - Financial Management
UAPA University
02.2020 - 07.2022
Supervisor - Supervision
INFOTEP
08.2019 - 11.2019
Process Engineer
La Aurora
01.2019 - 04.2021
Operations Supervisor
Macier industries
08.2018 - 01.2019
Customer Service Representative
Data Vimenca
05.2017 - 08.2018
Production Assistant
Acero Estrella
11.2016 - 04.2017
Teacher Trainer - Teacher Training Course
John F. Kennedy Institute of Languages
10.2014 - 04.2016
Industrial Engineering -
Technological University of Santiago
09.2012 - 07.2018
Microsoft- Word, Excel And Power Point - Microsoft
San Víctor Community’s School
05.2010 - 08.2010
Professor Rodolfo Ricart High School
07.2009 - 07.2012