Vanessa Mata
Stockton
Summary
Compassionate behavior technician with a solid background in providing care and support. Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes. I have effectively collaborated with healthcare teams to develop and implement individualized care plans, enhancing patient well-being. Demonstrated ability to maintain calm and professional demeanor under challenging conditions, ensuring high-quality patient care
Overview
16
16
years of professional experience
Work History
Behavior Technician
Stepping Stones Group
03.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Behavior Technician
Point Quest Pediatrics
09.2021 - 02.2024
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Assisted in the implementation of crisis intervention protocols when needed.
- Monitored client data collection to measure progress towards goals.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
Caregiver /Medical Aide
Prestige Senior Living
08.2019 - 09.2021
- Instructed patients on proper self-care techniques related to their condition.
- Monitored patient progress to assess any changes in condition or symptoms.
- Communicated well with patients to identify and attend to needs.
- Took and recorded patients' vital signs, documenting in medical charts.
- Administered medications directed by healthcare staff
Customer Service Representative/Freight Dispatcher
Universal Intermodal Services
08.2016 - 04.2019
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Updated and maintained database with accurate customer information and timely data entry.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
Caregiver
Brookdale Assisted Living
01.2009 - 08.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificated Interpreter -
San Joaquin Delta College
Stockton, CA05.2017
High School Diploma -
Liberty High School
05.2007
Skills
- Database Entry
- Microsoft Office
- Clerical Support
- Educational Strategies
- Customer Relations
- Microsoft Excel
- Respectful and compassionate
- Behavioral management
- Client relationship development
- Teamwork and collaboration
Timeline
Behavior Technician
Stepping Stones Group
03.2024 - Current
Behavior Technician
Point Quest Pediatrics
09.2021 - 02.2024
Caregiver /Medical Aide
Prestige Senior Living
08.2019 - 09.2021
Customer Service Representative/Freight Dispatcher
Universal Intermodal Services
08.2016 - 04.2019
Caregiver
Brookdale Assisted Living
01.2009 - 08.2016
High School Diploma -
Liberty High School
Certificated Interpreter -
San Joaquin Delta College
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