Oscar Mendiola
Stamford,CT
Summary
Dynamic, high-volume restaurant server with a proven track record at Crab Shell Restaurant, excelling in customer service and table turnover management. Recognized for enhancing guest satisfaction through effective communication and upselling techniques. Adept at training staff and fostering relationships, contributing to a collaborative team environment while maintaining high standards of order accuracy.
Motivated server with engaging personality and flexible approach. Upbeat, and friendly, anticipating customer needs to facilitate enjoyable dining experiences. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
27
27
years of professional experience
Work History
Restaurant Server
Crab Shell Restaurant
03.1999 - 11.2025
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated efficient table turnover through effective communication with kitchen staff and management.
- Managed multiple tables simultaneously while maintaining attention to detail in order accuracy.
- Resolved customer complaints promptly to enhance dining experience and ensure return visits.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage guest checks, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service, even during busy shifts..
- Trained new hires on menu knowledge, restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slower periods for replenishing utensil roll-ups and restocking side stations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of an 8 to 10-person wait staff who attended to specific needs of countless customers daily.
Skills
- Customer service
- Table turnover management
- Order accuracy
- Relationship building
- Team collaboration
- Menu knowledge
- Upselling techniques
- Time management
- Attention to detail
- Customer satisfaction
- Exceptional communication
- High volume dining
- Service prioritization
- Server etiquette
- Staff training
- Cash handling
- Point of sale (POS) system operations (Restaurant Manager)
- Adaptability and flexibility
Languages
English
Spanish
Timeline
Restaurant Server
Crab Shell Restaurant
03.1999 - 11.2025