Oscar Miranda
Laveen,AZ
Summary
Highly motivated professional with a strong work ethic, exceptional customer service, multitasking, and time management skills. Committed to providing every customer with a positive and memorable experience. Exceling in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Eager to take on new challenges, utilizing adaptability and excellent interpersonal skills to quickly master new tasks. Known for detailed work and outstanding organizational abilities. Experienced in working with diverse customer groups.
Overview
22
22
years of professional experience
Work History
Customer Service Representative- Bilingual
Clarity Benefit Solutions
Mesa, AZ
02.2024 - Current
- Engaged in inbound/outbound calls to assist participants with their benefit plans (FSA, HSA, HRA, Cobra).
- Provided comprehensive support for customers' employer benefits as account administrator, including claims processing and portal navigation.
- Demonstrated capacity for multitasking by navigating various platforms to support claim filing, enrollment procedures, and ongoing collaboration with account management.
Sales Associate
Direct Energy
Phoenix, AZ
11.2013 - 10.2023
- Provided exceptional customer service by greeting customers, assisting with product selection, and offering precise information on products, prices, and services.
- Cultivated customer relationships to promote recurring sales and provided product demonstrations tailored to their specific needs.
- Managed customer complaints professionally while actively participating in weekly team meetings to assess performance objectives and goals.
- Consistently recognized as top sales agent and customer service representative on multiple occasions
Mortgage Customer Service Representative
Bank of America Home Loans
Phoenix, AZ
01.2007 - 05.2013
- Enhanced revenue by recognizing customer needs and suggesting relevant additional products or services.
- Delivered support to customers by explaining the mortgage process. Provided information regarding closing costs, fees, and interest rates. Displayed strong problem-solving skills while understanding customer needs.
- Provided training support to ensure understanding of company policies and mortgage procedures among new team members.
- Demonstrated consistent excellence in both sales and customer service to consistently rank as a top performer.
Collections Specialist
Chase Bank- Auto Loans
Phoenix, AZ
01.2006 - 02.2007
- Managed account reviews, maintained accurate collection records and negotiated repayment terms to pursue collection of outstanding balances for customers through phone communication.
- Delivered support to customers in need of financial assistance suggested alternative payment options and exploring viable solutions for both parties. Verified the accuracy of incoming payments, cross-reference amounts with invoices, and statements before posting transactions.
- Consistently recognized as a top performer, earning the “collector of the month” title multiple times.
Customer Sevice/Sales Associate
Gold-n-Phones
Phoenix, AZ
05.2002 - 06.2003
- Provided exceptional in-person customer service and greeted customers confidently. Offered knowledgeable guidance on utilizing cell phone features for customers within the store setting. Assisted customers in troubleshooting any device issues they encountered.
- Effectively explained various plan options, managed payment processing using point-of-sale technology, and proactively informed customers about current company promotions.
- Utilized customer satisfaction to generate reliable leads.
- Performed daily opening and closing duties while complying with store policies. Managed timely returns or exchanges of merchandise.
- Collaborated in the design of customized jewelry pieces for customers, ensuring their unique preferences and specifications were met.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.1999
Phoenix Preparatory Academy
Phoenix, AZ05.1998
Skills
- Upselling
- Customer Needs
- Product Sales
- Payment Processing
- Sales Development
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
- Computer Proficiency
- Adaptive Team Player
- Conflict Resolution
- Customer Relationship Management (CRM)
- Retail Sales Customer Service
- Problem-Solving Abilities
- Document Translation
- Proficient in English & Spanish
Timeline
Customer Service Representative- Bilingual
Clarity Benefit Solutions
02.2024 - Current
Sales Associate
Direct Energy
11.2013 - 10.2023
Mortgage Customer Service Representative
Bank of America Home Loans
01.2007 - 05.2013
Collections Specialist
Chase Bank- Auto Loans
01.2006 - 02.2007
Customer Sevice/Sales Associate
Gold-n-Phones
05.2002 - 06.2003
High School Diploma -
Marcos De Niza High School
Phoenix Preparatory Academy
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