Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Morales

Oscar Morales

Linden,NJ

Summary

Customer service, with over 7 years of experience in the service, including sales, , restaurants, Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude.

Overview

8
8
years of professional experience

Work History

Waiter

Matiz Latin
New York, NY
06.2023 - Current
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Informed customers about specials, upselling additional food and drink items.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Reviewed daily specials, menu changes and service specifications.
  • Collected tickets and followed proper cash-handling procedures.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Set up tables in between patrons to reduce wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.

Server

Ez paella
Manhattan, NY
06.2022 - 12.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.

Medical Interpreter = Nurse

Clinica de occidente
Colombia
01.2018 - 05.2022
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.
  • Facilitated communication between medical staff and patients with limited English proficiency.
  • Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
  • Interpreted complex medical terminology accurately between languages.
  • Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
  • Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
  • Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
  • Assisted Spanish-speaking patients in understanding their diagnosis and treatment plans.

Nurse Assistant

Clinica de occidente
Colombia, Colombia
03.2016 - 12.2017
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Assisted with administering medications under the direction of a Registered Nurse.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.

Education

Instituto nuestra senora de Fatima
01.2017

Skills

  • Menu Memorization
  • Effective Customer Upselling
  • Dining Customer Service
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Verbal and Written Communication
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Team Player
  • Staff Training
  • Cleaning and Sanitizing
  • Age Verification
  • Food and Beverage Service
  • Sales Techniques
  • Beer, Wine and mixing Cocktails
  • Cocktail Service
  • Multilingual in spanish, english

Languages

Spanish
First Language
English
Advanced
C1

Timeline

Waiter

Matiz Latin
06.2023 - Current

Server

Ez paella
06.2022 - 12.2022

Medical Interpreter = Nurse

Clinica de occidente
01.2018 - 05.2022

Nurse Assistant

Clinica de occidente
03.2016 - 12.2017

Instituto nuestra senora de Fatima

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