Oscar Morales
Hempstead,NY
Summary
Proven to enhance customer satisfaction through expert service at Spuntino, I excel in complaint handling and efficiency. My adaptability and effective communication fostered a positive work environment and continuous improvement. Achievements include mentoring new staff and streamlining service processes, demonstrating my commitment to excellence and team success. Demonstrated ability to streamline operations and ensure efficient workflow. Proven skills in attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Counter
Spuntino
06.2020 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Busboy/Counter
Pizzaiola
06.2019 - 06.2020
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Uniondale High School
Uniondale, NYSkills
- Excellent work ethic
- Effective Communication
- Accuracy and efficiency
- Customer-focused
- Complaint Handling
- Register balancing
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Verbal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter
Spuntino
06.2020 - Current
Busboy/Counter
Pizzaiola
06.2019 - 06.2020
Uniondale High School
Similar Profiles
Adrianna DemaioAdrianna Demaio
Server at SpuntinoServer at Spuntino
Nicholas MatthesNicholas Matthes
Delivery Driver at SpuntinoDelivery Driver at Spuntino
Luke CarverLuke Carver
Busser at Spuntino Pizzeria And DelicatessenBusser at Spuntino Pizzeria And Delicatessen