Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Munos

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's Restaurant
05.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Handled work in a stressful and fast pace work environment with efficiency.

Sales Associate

Journeys Shoe Store
06.2022 - 08.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Increased purchase amounts by cross-selling with similar products. Which we had to do at Journey due to are sale goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Worked with fellow sales team members to achieve group targets.

Education

South Hills High School
West Covina, CA

Skills

  • Stocking and Receiving
  • Order Processing
  • Relationship Selling
  • Verbal and Written Communication
  • Cash Handling Accuracy
  • Self-Checkout Assistance
  • Problem-Solving
  • Product Recommendations
  • Display Setup
  • Cash Handling
  • Store Opening and Closing
  • Inventory Control Procedures
  • Customer Needs Assessment
  • Patient with costumers
  • Polite when confronted with argument or altercation
  • Flexible with work and tasks
  • I work well with others and I created I friendly working enviroment
  • Teamwork and Collaboration
  • Customer Engagement
  • Interactive communication skills
  • Safe Food Handling
  • Heavy Lifting

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

McDonald's Restaurant
05.2023 - Current

Sales Associate

Journeys Shoe Store
06.2022 - 08.2022

South Hills High School

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Oscar Munos