Rosa Guaman

Supervisor

McDonald's

03.1996 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Restocked room supplies such as facial tissues for personal touch with every job.
Managed laundry sorting, washing, drying, and ironing.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.