Oscar Ocasio
Summary
Dynamic and reliable driver with a clean record and proven problem-solving skills, honed at DHL Express. Expert in time management and customer service, consistently achieving on-time deliveries while enhancing route efficiency. Committed to safety and compliance, fostering positive client relationships through professionalism and effective communication.
Overview
27
27
years of professional experience
Work History
Driver / Courier
DHL Express
02.1998 - 04.2025
- Delivered time-sensitive packages efficiently, ensuring adherence to delivery schedules.
- Maintained accurate records of deliveries and routes for operational compliance.
- Adhered to safety protocols and regulations while operating vehicles in various conditions.
- Conducted routine vehicle inspections to ensure optimal performance and compliance standards.
- Collaborated with logistics teams to optimize delivery routes and improve service efficiency.
- Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
- Trained new drivers on company policies, safety procedures, and best practices for route navigation.
- Implemented process improvements that enhanced delivery accuracy and reduced delays in operations.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Improved route efficiency, leading to reduction in average delivery times.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Operated company vehicles safely, ensuring compliance with traffic regulations and safety standards.
Education
High School Diploma -
Mabel Dean Bacon Vocational High School
New York, NY06-1986
Skills
- Time management
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- [Language] fluency
- Loading and unloading
- Defensive driving
- Route planning
- Driving in adverse conditions
- Commercial driving
Timeline
Driver / Courier
DHL Express
02.1998 - 04.2025
High School Diploma -
Mabel Dean Bacon Vocational High School