Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Ortiz

Rio Grande City,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Walmart
04.2020 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Financial Coach

Primerica
08.2023 - Current
  • Enhanced client financial stability by developing personalized financial plans and strategies.
  • Assisted clients in reducing debt with effective budgeting techniques and expense tracking.
  • Improved clients'' credit scores through credit counseling and ongoing support.
  • Conducted comprehensive financial assessments for accurate goal setting and planning.
  • Educated clients on saving, investing, and retirement planning strategies to secure long-term financial success.
  • Empowered individuals to make informed financial decisions through workshops, webinars, and one-on-one consultations.
  • Developed strong relationships with clients resulting in long-term partnerships for ongoing financial management assistance.

Wind Turbine Technician

World Wind Solar
11.2019 - 01.2020
  • Improved wind turbine efficiency by conducting regular maintenance and repairs on mechanical, electrical, and hydraulic components.
  • Enhanced workplace safety with thorough inspections of wind turbines to identify potential hazards and address them promptly.
  • Optimized turbine performance by troubleshooting issues and implementing corrective measures in a timely manner.
  • Reduced downtime by performing preventive maintenance on wind turbines according to established schedules and procedures.

Electrician Helper

Richardson Automation Industry
02.2019 - 10.2019
  • Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Increased productivity by promptly preparing necessary tools and equipment for each job, ensuring timely task execution.

Scaffold Helper

Brock Services
06.2018 - 01.2019
  • Enhanced scaffold safety by conducting thorough inspections and addressing potential hazards promptly.
  • Assisted in assembling scaffolding structures for various projects, ensuring stability and compliance with regulations.
  • Collaborated with team members to efficiently dismantle scaffolding when projects were completed.
  • Maintained a clean work environment, organizing materials and tools for efficient scaffold construction.

Education

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05.2017

Skills

  • Strategic Financial Planning
  • Credit Counseling
  • Risk Assessment
  • Debt Management
  • Financial Education
  • Financial Analysis
  • Business Development
  • Store Organization
  • Loss Prevention
  • Order Management
  • Customer Service
  • Performance Evaluations
  • Customer Experience
  • Equipment Installation
  • Wind Turbines
  • Safety Assessment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Financial Coach

Primerica
08.2023 - Current

Assistant Store Manager

Walmart
04.2020 - Current

Wind Turbine Technician

World Wind Solar
11.2019 - 01.2020

Electrician Helper

Richardson Automation Industry
02.2019 - 10.2019

Scaffold Helper

Brock Services
06.2018 - 01.2019

High School Diploma -

Rio Grande City High School

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Oscar Ortiz