Oscar Padilla
San Diego,CA
Summary
Talented manager with excellent marketing, customer service and organizational skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Owner
Crocco De Oro Used Musical Instruments
03.2023 - Current
- Managed day-to-day business operations.
- Developed successful resell business with overall 5 star feedback rating on Reverb.com
- Picked, packed, and shipped all types of instruments, amplifiers, and other guitar tools
- Worked with customers to resolve any issues with orders/items
- Kept track of inventory and updated spread sheets with sales/shipping costs
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Director of Sales/Graphic Artist/CSR
Palomar Printing and Graphics
08.2021 - 09.2023
- Successfully oversaw the merger of two printing companies into one strong commercial printing business — Developed strategies for customer outreach and retention, and successfully communicated new shop capabilities to new and existing clients
- Worked heavily with the Adobe Creative Suite to fix issues with customer files, allowing clients a more worry-free printing experience
- Successfully executed the design and implementation of a new warehouse floor plan
- Created all new procedures for warehouse packing operations
- Managed internal and external client-facing relationships through transitional periods.
- Files would then be prepared for our print production team for completion
- Developed training program and materials for multiple job roles within the new company
- Developed solutions to address complex issues and operational gaps.
- Proofread and edited text documents and graphics for medical based companies and doctors offices — Successfully managed multiple high-dollar accounts personally, leading to very high customer retention and satisfaction
- Implemented print management software called “Presswise”, a large, complex system which allowed us to deliver quotes, invoices, manage orders/inventory, production, quality assurance, and all aspects of the organization in one program.
- Developed pricing strategy based on current market conditions
- Managed outsourced products and logistics
- Always the go-to guy they call to solve a crisis
Warehouse Assistant
Merch2rock Alternative Clothing
01.2021 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Manager/Quality Assurance/Office Administrator
2nd Street Printing
07.2012 - 12.2021
- Managed a team of happy employees and grew their capabilities based on their strengths and weaknesses
- Communicated via phone with clients, suppliers, and repair technicians
- Managed projects for massive government print contracts
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
- Fluent with most common print material finishing tasks
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information regarding print quality and customer satisfaction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Managed internal and external client-facing relationships through transitional periods.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conferences, prepared agendas, and maintained calendars to prepare for meetings and events.
Service Advisor/Customer Outreach
John Hine Mazda
05.2010 - 07.2012
- Called clients to discuss extended warranties and vehicle repairs — Managed all logistics for multiple clients including scheduling pick up, drop off, parts ordering, parts remanufacturing and repairs
- Directed a team of employees for the timely completion of vehicle repairs — Managed and created work orders for repairs of Mazda vehicles, including researching qualifications for warranty repairs and service contracts — Worked with technicians regarding important repairs and how to communicate which repairs would be most important to complete first in accordance with the customer’s budget — Applied knowledge obtained by taking Mazda’s optional Master Service Advisor classes — Researched warranty qualifications for customer repairs in order to try and save clients’ money
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Ran customer outreach call center with 4 employees under my direction.
- Developed estimates by costing materials, supplies, and labor.
Quality Assurance Tester
Sony of America
11.2008 - 05.2010
- Diagnosing and troubleshooting software and hardware issues — Researching and writing technical/instructional documents — Stability/durability testing new equipment — Routing and firewall network configuration
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
- Recommended changes to multiple AAA titles during iterative development, rapidly advance build states through continuous improvement.
Education
Bachelor of Arts - Organizational Management
Ashford University
2015
Associate of Arts - Business Administration And Management
Ashford University
2012
Otay Ranch High School
Chula Vista, CAundefined
Southwestern College
2009
Skills
- Proficient in
- Adobe Photoshop, InDesign, Microsoft Office Suite, and Quickbooks
- Vendor Management
- Strategic Vision
- Employee Engagement
- Process Change Documentation
- Very comfortable working on the phone
- Plenty of experience working remotely
- Spanish speaker
- Love working with my small rescue for dogs “Unidad Trauma Casa de Perros”, which I founded in 2021 in Tijuana, Mexico
- Successfully raised thousands of dollars for dogs in need of emergency medical treatment and medicine
- Was able to rehab over 35 dogs (and a few cats) and find them new forever homes
Timeline
Owner
Crocco De Oro Used Musical Instruments
03.2023 - Current
Director of Sales/Graphic Artist/CSR
Palomar Printing and Graphics
08.2021 - 09.2023
Warehouse Assistant
Merch2rock Alternative Clothing
01.2021 - 08.2022
Manager/Quality Assurance/Office Administrator
2nd Street Printing
07.2012 - 12.2021
Service Advisor/Customer Outreach
John Hine Mazda
05.2010 - 07.2012
Quality Assurance Tester
Sony of America
11.2008 - 05.2010
Bachelor of Arts - Organizational Management
Ashford University
Associate of Arts - Business Administration And Management
Ashford University
Otay Ranch High School
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Southwestern College
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