Oscar Paguay
Corona
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Max Brenner Chocolate Bar
Manhattan
11.2019 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Kitchen Manager
Max Brenner Chocolate Bar
Manhattan
05.2014 - Current
- Oversaw daily kitchen operations and maintained high standards of food quality.
- Managed inventory levels and ensured timely ingredient procurement for menu items.
- Trained and supervised kitchen staff on safety practices and cooking techniques.
- Developed new recipes and improved existing ones to enhance the menu offerings.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Food Runner
Max Brenner Chocolate Bar
Manhattan
11.2011 - Current
- Delivered food promptly to tables while ensuring order accuracy.
- Coordinated with kitchen staff to manage food presentation and timing.
- Assisted servers by refilling drinks and serving appetizers as needed.
- Maintained cleanliness of service areas, including clearing tables efficiently.
- Monitored dining area for guest needs and communicated requests to staff.
Lead Busser
Max Brenner Chocolate Bar
Manhattan
11.2011 - Current
- Supervised cleaning and setup of dining areas for optimal guest experience.
- Trained new staff on restaurant policies and efficient workflow practices.
- Maintained inventory of supplies and communicated needs to management.
- Assisted in maintaining cleanliness and organization of service stations.
- Provided exceptional customer service by addressing guest inquiries promptly.
Education
Some College (No Degree) - English Education
LaGuardia Community College
Long Island City, NYSkills
- Staff supervision
- Inventory management
- Sales analysis
- Operational strategy
- Point-of-sale systems
- Customer service
- Performance reviews
- Recipe development
- Effective communication
- Staff management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Max Brenner Chocolate Bar
11.2019 - Current
Kitchen Manager
Max Brenner Chocolate Bar
05.2014 - Current
Food Runner
Max Brenner Chocolate Bar
11.2011 - Current
Lead Busser
Max Brenner Chocolate Bar
11.2011 - Current
Some College (No Degree) - English Education
LaGuardia Community College
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