Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Palacios

Sylmar,CA

Summary

Results-driven Auto Body Shop Manager with extensive experience in painting and bodywork. Proficient in estimate writing and appraisals, demonstrating strong attention to detail and the ability to learn quickly. Committed to delivering exceptional customer service while efficiently managing high workloads and overseeing shop operations. Aiming to leverage leadership skills to enhance team productivity and client satisfaction.

Overview

10
10
years of professional experience

Work History

Auto Body Shop Manager

Palacios auto body
North Hollywood Ca , California
05.2018 - Current
  • Scheduled regular maintenance checks for each vehicle in the shop to ensure optimal performance levels.
  • Analyzed sales data to identify trends in customer demand for specific types of repair services.
  • Worked closely with customers throughout repair process to answer questions and address concerns promptly.
  • Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
  • Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
  • Ensured that all safety regulations were followed by employees while working on vehicles.
  • Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
  • Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
  • Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
  • Coordinated with insurance companies to ensure timely payment for services rendered.
  • Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
  • Wrote complete and accurate cost estimates for labor and parts.

Produce Associate

Food 4 Less Supermarket
Sylmar, California
03.2016 - 04.2018
  • Adhered to food safety regulations by following proper storage procedures for all perishables.
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Checked prices and located products for customers.
  • Greeted customers and provided immediate and courteous service.
  • Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.

Store Associate

Payless Shoe source
San Fernando, California
02.2015 - 01.2016
  • Helped out customers with their shoe needs, helping them find their shoe size, locate the shoes they needed etc.
  • Worked the cash register
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Addressed customer questions and concerns regarding products and services.

Education

Associate of Applied Science -

College of The Canyons
Valencia, CA
03-2018

High School Diploma -

Polytechnic High School
Sun Valley, CA
05-2016

Skills

  • Auto paint
  • Body work
  • Estimate writing
  • Damage appraisal
  • Shop management
  • Parts knowledge
  • Cost Control
  • Welding Techniques
  • Parts Ordering
  • Personnel Management
  • Business relationships
  • Financial Management
  • Experienced with CCC and Mitchell

Timeline

Auto Body Shop Manager

Palacios auto body
05.2018 - Current

Produce Associate

Food 4 Less Supermarket
03.2016 - 04.2018

Store Associate

Payless Shoe source
02.2015 - 01.2016

Associate of Applied Science -

College of The Canyons

High School Diploma -

Polytechnic High School

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Oscar Palacios