Oscar Palacios

• Business Owner of a Home Cleaning Franchise started 2 employees and zero customers down to 26 full-time employees and 420 customers
• Main duties include, planning, sales, customer support, employee recruitment training and management, legal and administrative chores, inventory and quality control Achieving MOE 2024 from TCA Corporate.
• Teams management and training in accordance to TCA standards achieving a .75% customer loss mark out of the 1% goal
• Additional activities include development changes on tools and equipment to improve both quality and efficiency, improving customer satisfaction and referrals to new customers.

• Directed operations for a printing plant with 300+ employees, including oversight of contractors, engineers, and seven key departments: Administration, HR, Production, Quality Management, Maintenance, Logistics & Planning, and Security & Inventory Control.

• Managed compliance with ISO 9001:2008 Certification, driving improvement projects, KPI design, workflow optimization, and evidence-based decision-making.

• Supervised annual budgets, financial reports, and strategic board meetings; led key customer account management and financial strategy development.

• Streamlined workflows using Lean principles, boosting productivity and reducing costs.

• Directed multidisciplinary teams of contractors and engineers to complete critical projects on schedule and within budget.

• Designed real-time KPI tracking systems, enabling proactive decision-making and performance improvements.

• Enhanced inventory and risk management through automation tools, reducing stock issues and improving security.

• Implemented leadership training programs, fostering continuous improvement among high-performance managers.

• Maintenance Manager responsible for the maintenance and records of a fleet of four aircraft used by DHL on its operation
• During this period, I worked to organize the records of all aircraft, work with the programming department to create a software to keep track of all spare parts and aircraft components and their time to replace (consumables and replaceable parts)
• Work with the existing team of aircraft mechanics to organize the planning and maintenance programs

• Flight engineer and first officer of aircrafts Boeing 727-100/200 and Douglas DC-9

• Main duties were organize, translate and interpret working order proceeding from KLM for the fleet of 6 Douglas DC-10
• It was also my duty to plan and supervise a team of mechanics to ensure the procedure was performed in accordance with working order