Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Accomplishments
References
Work Availability
Timeline
Hi, I’m

Oscar Paz

Catonsville,MD
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Summary

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

Overview

16
years of professional experience

Work History

Ambu Inc
Columbia, MD

Inside Sales Hospital Account Manager
07.2018 - Current

Job overview

  • Developed and implemented sales strategies to increase account profitability.
  • Built and maintained relationships with existing customers through regular communication.
  • Researched potential new customers, identified decision makers and contacted them via telephone or email.
  • Provided product knowledge and technical support to customers as needed.
  • Generated leads by attending trade shows, conferences, and other industry events.
  • Conducted market research to identify trends in customer buying habits.
  • Collaborated with marketing team on promotional campaigns for existing clients.
  • Negotiated pricing agreements with vendors and suppliers to maximize profits.
  • Analyzed customer feedback data to identify areas of improvement in products and services offered.
  • Managed incoming inquiries from prospective customers regarding products and services offered by the company.
  • Ensured accurate tracking of all sales activities in CRM system.
  • Followed up regularly with clients to ensure satisfaction with services provided.
  • Identified opportunities for upselling additional products and services to existing customers.
  • Trained new staff members on proper use of software applications related to inside sales operations.
  • Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
  • Collaborated with marketing and development departments for effective sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Mariner Finance
Westminster, MD

Branch Manager
07.2015 - 07.2018

Job overview

  • Developing and promoting additional business for the branch through community relations
  • Providing service to existing and prospective customers seeking loans
  • Originating, reviewing, and approving loan applications
  • Assessing approved loans for possible up-selling and denied loans for possible counteroffers
  • Reviewing settled loans for completeness and accuracy of documentation
  • Placing inside sales calls to increase customer base
  • Retaining and maintaining existing accounts as well as developing awareness of other sales/service activities
  • Resolving policy related issues with exceptional timeliness and professional courtesy
  • In Managers absence, coordinating functions and daily operational issues through communication with Regional Manager
  • Performing additional customer service, sales, and administrative responsibilities as necessary based upon on market demand and branch staffing
  • Ability to compose correspondence and format various reports utilizing PC and MS Office software.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.

G&K SERVICES
Laurel

Regional Route Manager
07.2010 - 06.2015

Job overview

  • Direct liaison between company management and clients
  • Relaying client concerns, questions, and new business to upper management, while resolving immediate issues as needed
  • Inform current clients of new products, services, and price changes while reaching out to prospective clients with our company's service opportunities
  • Make daily cash and sales transactions with clients
  • Keep accurate records of sales contracts in accordance with company guidelines
  • Arrange merchandise and sales promotion displays and issue sales promotion materials to clients.
  • Maintained accurate records of deliveries, invoices, payments, and returns.
  • Generated reports on route sales activity and other metrics as needed.
  • Ensured compliance with company policies and procedures related to route management.
  • Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
  • Created incentives for drivers to maximize productivity and maintain high standards of service excellence.
  • Evaluated driver performance against established goals and objectives.
  • Provided guidance on how best to handle difficult customers or situations that arise during deliveries.

MARELCO INC
Beltsville

Machinist
08.2007 - 07.2010

Job overview

  • Mounted, installed, aligned and secured tools, attachments, fixtures, and work pieces on machines using hand tools and precision measuring instruments
  • Measured dimensions of finished work pieces to ensure conformance to specifications using measuring instruments, templates and fixtures
  • Listened to machines during operation to detect sounds such as those made by dull cutting tools or excessive vibration and adjusted machines to compensate for problems
  • Stopped machines to remove finished work pieces or to change tooling, setup, or work piece placement according to required machining sequences
  • Modified cutting programs to account for problems encountered during operation and save modified programs.

Education

WEST VIRGINIA UNIVERSITY

BA
06.2003

FRANKLIN HIGH SCHOOL

High School Diploma
05.2001

Skills

  • EXCEL
  • CRM/Salesforce
  • Problem Solving
  • Communication
  • Self Starter
  • Creative Outside the Box thinker
  • Dependable
  • MS OFFICE
  • Team Player
  • Client Support
  • Sales Team Leadership
  • Territory Management
  • Cross-Functional Collaboration
  • Exceptional Negotiation Skills
  • Account Acquisition
  • Customer Service Management
  • Partnership Development
  • Product Promotion
  • Sales Development
  • Sales Tracking
  • Sales Forecasting
  • Account Management
  • Inside sales
  • Hospital Sales

Additional Information

  • Team player focused on constant performance improvement
  • Effective communicator, listener, planner
  • MS Office, PowerPoint, Excel

Languages

Spanish
Native/ Bilingual

Accomplishments

Nov 2023 Inside Sales Hospital Rep Runner up in total sales and Growth for the year

- Finished over Goal for the year 100%

Nov 2022 Inside Sales Hospital Rep of the Year
- Top inside sales Hospital Rep for 2022

- Top in overall Sales and Growth

- Over 100% YTD

  • Issued by Steven Block CEO · Jan 2021 Holger Hesse Award for Collaboration Associated with Ambu USA
  • The Holger Hesse Award is an award that is given to 100 recipients globally throughout Ambu. It recognizes Ambu employees who truly embody the companies values, (results with speed, collaboration and integrity) and has driven extraordinary performance and results. The Holger Hesse Award is an award that is given to 100 recipients globally throughout Ambu. It recognizes Ambu employees who truly embody the companies values, (results with speed, collaboration and integrity) and has driven extraordinary performance and results.
  • Nov 2020 Issued by Ambu · Nov 2020 Highest EEG Growth Inside Sales

  • Nov 2020 Sales Rep of the year runner up
    - Runner up in total dollars and growth for 2020
    - Finished 100% YTD
  • Nov 2019 Rookie of the Year Award
    Rookie of the year award for top producer within the first year with the company.

References

References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Inside Sales Hospital Account Manager

Ambu Inc
07.2018 - Current

Branch Manager

Mariner Finance
07.2015 - 07.2018

Regional Route Manager

G&K SERVICES
07.2010 - 06.2015

Machinist

MARELCO INC
08.2007 - 07.2010

WEST VIRGINIA UNIVERSITY

BA

FRANKLIN HIGH SCHOOL

High School Diploma

Similar Profiles

CREATE PROFILE
Oscar Paz