Oscar Perez
San Jose,CA
Summary
Auto Parts Delivery Driver with knowledge of automobile parts and maintenance. Clean-cut, outgoing and punctual driver with experience in maintaining client relationships and fuel transport safety. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells Type and Type products while adapting to new industry trends and changing customer desires. Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry. Bilingual in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
9
9
years of professional experience
Work History
Laundry Worker
Santa Clara Valley Medical Center Hospital & Clinics
08.2023 - 03.2024
- Enhanced workplace safety, conducting regular equipment maintenance checks and addressing potential hazards promptly.
- Increased productivity with effective time management strategies for completing various tasks in a timely manner.
- Provided excellent customer service, addressing inquiries and resolving any issues that arose during run.
- Assisted in the training of new employees, sharing expertise on best practices for efficient laundry operations.
- Optimized resources by effectively managing inventory levels.
- Streamlined workflow processes, identifying areas for improvement and implementing appropriate changes when necessary.
- Delivered consistent results under pressure, maintaining high-quality output during peak periods or staff shortages.
- Collected soiled linens and clothing.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Operated machines correctly by following machine instructions and safety regulations.
- Restocked supply inventories and notified supervisors of shortages for hospital convenience.
Car Salesperson
Capitol Kia
03.2021 - 08.2023
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Parts Delivery Driver
Transportation Brokerage Specialists
02.2020 - 04.2021
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Maintained consistent on-time delivery record with 80% of all orders arriving ahead of schedule.
- Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for any damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded truck and properly secured items to prevent damage for over 100 deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
Fragrance Sales Associate
Macy's
05.2015 - 07.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Performed stocking and informed management of low inventory quickly.
- Issued receipts and processed refunds, credits, or exchanges.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with locating and choosing merchandise in any store department.
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CA05.2015
Skills
- Product delivery
- GPS and map navigation
- DOT regulations compliance
- Shipping and Receiving
- Vehicle Safety
- Traffic Laws
- Route planning
- Cash register operation
- Customer service
- Organization
- Self-motivated professional
- Teambuilding
- Good listening skills
- Computer proficiency
- Fluent in Software
- Computer skills
- Type trend knowledge
- Stocking and Replenishing
- Merchandising Knowledge
- Point of Sale Knowledge
- Sales training
- Cash Handling
- Sales expertise
- Seasonal displays
- Delivering laundered pieces
- Updating logs
- Managing Deliveries
- Color separation
- Health and Safety Regulations
- Equipment training
- Quality Control Procedures
- Laundry distribution
- Workplace Cleanliness
- Linens Management
- Goal-Oriented
- Sales Presentations
- Calculating Prices
- Lead Follow Up
- Staff Training
- Delivering Vehicles
- Market understanding
- Financing knowledge
- Trends Research
- Sales closing
- Appointment Scheduling
- Negotiations strength
- Follow-up skills
- Multitasking
- Problem-Solving
- Excellent Communication
Timeline
Laundry Worker
Santa Clara Valley Medical Center Hospital & Clinics
08.2023 - 03.2024
Car Salesperson
Capitol Kia
03.2021 - 08.2023
Parts Delivery Driver
Transportation Brokerage Specialists
02.2020 - 04.2021
Fragrance Sales Associate
Macy's
05.2015 - 07.2020
High School Diploma -
Andrew P. Hill High School
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