Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Oscar Perez

Houston

Summary

Professional Experience

Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement. Has directed teams of 30-40 associates at a time in retail management.

Overview

5
5
years of professional experience

Work History

E-Commerce Data Entry

H-E-B
01.2024 - Current
  • Main responsibilities included engaging and interacting with customers remotely to make sure that all there shopping needs are being met, while demonstrating great personality and a sincere passion for helping the customer to the best of my abilities in both English and Spanish
  • Other responsibilities included reaching out to multiple stores in the Texas area to resolve account issues and problem solving with various store leaders on a day-to-day basis

E-Store Specialist

H-E-B
12.2022 - 12.2023
  • Provided excellent customer service via phone and in person when reviewing customer orders
  • Coordinated department activities in the absence of the lead or manager
  • Provided feedback, supervised, coached and developed eCommerce team members on current process and procedures to better align with future needs of the business

E-Store Shopper

H-E-B
03.2022 - 12.2022
  • Responsibilities included collecting customers order at an timed amount time and keeping track of exact amount of stores inventory count to make sure our department was aware of shortages and surplus
  • Utilized phone devices to expedite and simplify the process of shopping in-store for customers

Learning Ambassador

Amazon
01.2021 - 02.2022
  • Worked with teams across the company to identify opportunities for learning and then help implement those programs
  • This includes everything from traditional classroom-style training to online resources, self-directed learning, and on-the job learning
  • Helped people learn in ways that are best suited to their individual needs
  • Played a key role in embedding a culture of continuous improvement throughout Amazon by encouraging everyone to always be looking for ways to improve their skills and knowledge

Assistant Manager

Ross Dress for Less
05.2020 - 01.2021
  • Communicated any variances to company standards to the Store Manager
  • Ensured proper scheduling of associates to meet business objectives and supervised payroll
  • Ensured compliance with all state, local and federal regulations regarding hazardous material
  • Ensured scheduling and completion of all associate cleaning tasks throughout the store, including restrooms

Education

Bachelors - Global Hospitality

University of Houston
03.2025

Associates - Fine Arts

Lone Star College North Harris
05.2019

High School Diploma -

Nimitz High School
05.2019

Skills

  • Optimistic Communication Style
  • Effective Team Collaborator
  • Customer Support Expertise
  • Analytical Problem-Solving
  • Detail-Oriented Approach
  • Skilled in Managing Multiple Tasks
  • Resilient Under Pressure
  • Organization and time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 40 staff members.
  • Documented and resolved turnover issues which led to higher retention in the workplace.
  • Recipient of the University of Houston's Fall Deans List

Languages

Spanish
Native or Bilingual

Timeline

E-Commerce Data Entry

H-E-B
01.2024 - Current

E-Store Specialist

H-E-B
12.2022 - 12.2023

E-Store Shopper

H-E-B
03.2022 - 12.2022

Learning Ambassador

Amazon
01.2021 - 02.2022

Assistant Manager

Ross Dress for Less
05.2020 - 01.2021

Associates - Fine Arts

Lone Star College North Harris

High School Diploma -

Nimitz High School

Bachelors - Global Hospitality

University of Houston

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Oscar Perez