Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

OSCAR PEREZ MENDOZA

Laredo,TX

Summary

Dynamic Sales Specialist with a proven track record at Charter Communications, excelling in relationship building and upselling. Adept at enhancing customer satisfaction through tailored solutions and expert product knowledge. Bilingual in Spanish and English, I effectively resolve complaints while driving sales growth and fostering strong client relations.

Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Charter Communications
08.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Displayed merchandise by arranging in appealing ways to boost sales.

General Merchandiser

Super Target
02.2024 - 10.2024
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Team Member

Crunch Fitness Gym
03.2024 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Contributed to the gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.


Commercial Roofer

Irc Roofing
05.2022 - 02.2024
  • Worked with metal, shingle and rubber roofing systems.
  • Optimized workflow by organizing tools and equipment efficiently at job sites.
  • Completed routine maintenance tasks, prolonging the lifespan of various commercial roofs.
  • Contributed to company growth by consistently delivering top-notch commercial roofing services.
  • Adhered to all safety practices for personal and team protection.
  • Removed and disposed of old roofing materials.

Package Handler

FedEx:Ground
11.2021 - 10.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Customer Service Representative

Concentrix
01.2016 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Criminal Justice

CIGARROA HIGH SCHOOL
Laredo, TX
06-2015

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Team collaboration
  • Performance tracking
  • Telemarketing expertise
  • FLUENT IN SPANISH
  • FLUENT IN ENGLISH
  • Complaint resolution
  • Sales funnel management
  • Customer service

Accomplishments

  • Supervised team of 15 staff members.
  • Finished top 3 while still in training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Specialist

Charter Communications
08.2024 - Current

Team Member

Crunch Fitness Gym
03.2024 - 08.2024

General Merchandiser

Super Target
02.2024 - 10.2024

Commercial Roofer

Irc Roofing
05.2022 - 02.2024

Package Handler

FedEx:Ground
11.2021 - 10.2022

Customer Service Representative

Concentrix
01.2016 - 11.2021

Criminal Justice

CIGARROA HIGH SCHOOL

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