Oscar Phillipps
Houston,TX
Summary
Enthusiastic Airport Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of retail operations and training in food safety. Motivated to learn, grow and excel in the hospitality industry.
Overview
12
12
years of professional experience
Work History
Terminal Operations Director
OTG Management Inc.
10.2020 - 05.2023
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed 100+ team of, FOH/BOH staff, management, and utility workers QSR restaurant.
- Managed 2 QSR Restaurants and 6 Retail Markets/Stores.
- Managed multiple locations with annual sales volumes exceeding $3M+per location.
- Verified accurate records and sufficient supplies by conducting Bi-weekly/Monthly inventories of food, beverages, glassware and other materials.
Airport Operations Manager/Multi-Unit General Manager
OTG Management Inc.
11.2017 - 10.2020
- Liaison with airport concession. Maintain good working relationship with airport on relocations, remodeling (as affects CCA locations), advertising requests, etc. always keeping an eye open for new opportunities for CCA
- Displayed strong leadership and communication skills in building consensus with all stakeholders.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supervised daily operations of multi-million dollar retail operations.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Monitored over 55+ employees' day-to-day activities and made plans to rectify issues resulting in a increase in profit year over year.
General Manager
Pilot Travel Centers LLC
09.2015 - 10.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Manager
Pilot Travel Centers LLC
11.2013 - 09.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Shift Leader
Pilot Travel Centers LLC
01.2013 - 10.2013
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Sprint Corporation
03.2011 - 12.2012
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Negotiated and closed deals with minimal oversight
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Offered product and service consultations and employed upselling techniques
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor's - Business Administration
Southern New Hampshire University
Skills
- Managing Operations and Efficiency
- Quality Control Standards
- Employee Coaching and Motivation
- Employee Performance Reviews
- Scheduling and Coordinating
- Administration and Reporting
- Clear Verbal Communication Skills
- Serve Safe Certified/ Food Handler Certification
- P&L Responsibility
- Employee Paperwork
- Inventory Control Processes
- Managing Terminations
- Food and Beverage Management
- Health and Safety Regulations
- Managing Defaults
- Human Resources Department Processes
Timeline
Terminal Operations Director
OTG Management Inc.
10.2020 - 05.2023
Airport Operations Manager/Multi-Unit General Manager
OTG Management Inc.
11.2017 - 10.2020
General Manager
Pilot Travel Centers LLC
09.2015 - 10.2017
Assistant Manager
Pilot Travel Centers LLC
11.2013 - 09.2014
Shift Leader
Pilot Travel Centers LLC
01.2013 - 10.2013
Sales Associate
Sprint Corporation
03.2011 - 12.2012
Bachelor's - Business Administration
Southern New Hampshire University
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