Oscar Portillo
Lexington,KY
Summary
Analytical, strategic-thinking and meticulous Professional Advocate with over 15+ years of experience in complex business challenges, profit channel growth with resourceful and creative approach. Recognized as self-motivated, dedicated effective advocate, skill in client interaction, team building, strategic planning, community engagement, management, and leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Delivery Specialist
Kentucky American Water
Lexington, KY
11.2019 - Current
- Proficient in Microsoft Office Suite, Google Suits, Software Applications, Data Analysis, SAP, and Management Software
- Added up to 12K in one month from collect accounts
- Analyzed load-related documentation and completed and accurate records.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Increased customer satisfaction ratings thorough customer service excellence, created processes and procedures for receiving, researching, and reconciling discrepancies
Youth Soccer Coach
NEDO Soccer Club
Lexington , KY
10.2023 - Current
- Boosted performance of individual athletes by devising strategic personal training programs
- Manage and evaluate up to 70 players, won 5 championships, and soccer awards
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Improved player behavior through modeling and disciplinary interventions.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Established individual goals and monitored player performance to support achievement.
- Maintained player safety through careful practice and game supervision.
- Cultivated community and media relations through social media and other communication channels to support program.
- Engaged parents, players and staff to maintain open, constructive communications.
Youth Soccer Coach
Lexington Sporting Club
Lexington , KY
08.2022 - 05.2023
- Won championship game in second season at KSSL
- Evaluate up to 60 players for Lexington Sporting Club
- Boosted performance of individual athletes by devising strategic personal training programs.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Directed ambitious practice sessions to boost athletic abilities and teamwork
Production Supervisor
CINTAS, Professional Uniform And Facility Services
Lexington , KY
05.2016 - 09.2019
- Achieved on-time shipments goal by empowering employees to continued success.
- Implemented effective operational improvements resulting in diminished total inventory loss; 1.0 % shrink result, best in region
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Employee management: Measure and monitored employee performance for 60 associates across 4 departments. Mentored, coached and trained employees while leading by example. Facilitated corporate and department specific training initiatives
- Conducted performance reviews to identify and rectify areas for skill improvement
- Promoted within eleven-month timeframe for exceeding goals and supporting company culture
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed work for quality and compliance with company standards and design specifications.
General Manager
Highclere Farm
Lexington , KY
03.2001 - 03.2016
- Introduced new methods, practices, and systems to reduce turnaround time.
- Sold horses for over million dollars year after year at different horse sales
- Managed budget implementations, 15+ employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
Education
BBA - Marketing And Minor in International Business
University of Kentucky
Lexington, KY05.2016
Associate of Arts - Business Management
Maysville Community And Technical College
Maysville, KY05.2014
Skills
- Strong interpersonal and communication skills
- Database management
- Complex Problem-Solving
- Decision-Making Skills
- Personal Service Background
- Innovative
- Administration and Management
- Microsoft Office Proficiency
- CPR and First Aid
- Work Planning and Organization
- Verbal and Written Communication
- Team Building
- Coaching and Mentoring
- Budget Management
Skills
Knowledgeable on Data visualization, microsoft excel, technology skills, other languages, computer skills, and research expertise.
Certification
- First Aid/CPR Certified
- U.S. Soccer National D Coaching License 2023
- Certified Six Sigma, Green Belt, Cintas - 2017 to 2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Soccer Coach
NEDO Soccer Club
10.2023 - Current
Youth Soccer Coach
Lexington Sporting Club
08.2022 - 05.2023
Service Delivery Specialist
Kentucky American Water
11.2019 - Current
Production Supervisor
CINTAS, Professional Uniform And Facility Services
05.2016 - 09.2019
General Manager
Highclere Farm
03.2001 - 03.2016
BBA - Marketing And Minor in International Business
University of Kentucky
Associate of Arts - Business Management
Maysville Community And Technical College
- First Aid/CPR Certified
- U.S. Soccer National D Coaching License 2023
- Certified Six Sigma, Green Belt, Cintas - 2017 to 2027
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