Oscar Portillo Ramirez
South El Monte,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Mobile Expert
T-Mobile USA Inc
Southgate, CA
11.2019 - Current
- Engaged customers by providing personalized mobile product recommendations.
- Demonstrated device features and functionality to enhance customer understanding.
- Assisted customers with account management and billing inquiries effectively.
- Responded promptly to inquiries from online customers via email, chat, or phone calls.
- Assisted customers in selecting their ideal device, plan, and accessories.
Sales Associate
AT&T
Huntington Park, California
06.2019 - 09.2019
- Assisted customers with product selection and provided tailored recommendations.
- Maintained product displays to ensure an inviting shopping environment.
- Processed transactions accurately using point-of-sale systems.
Mobile Expert
T-Mobile USA Inc
East Los Angeles, California
03.2016 - 05.2019
- Developed personalized fitness programs for diverse client needs.
- Demonstrated proper exercise techniques and safe usage of equipment.
- Assisted clients in setting realistic fitness goals and tracking progress.
- Educated clients on nutrition and healthy lifestyle choices.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Assisted customers with device selection and plan options.
- Resolved customer inquiries and technical issues effectively.
- Collaborated with team members to improve store operations.
- Processed transactions accurately using point-of-sale systems.
- Recommended additional accessories or services that would complement the customer's device experience.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
Education
Woodrow Wilson High School
Los Angeles, CASkills
- Mobile device knowledge
- Software troubleshooting
- Device setup assistance
- Data transfer support
- Sales strategy development
- Customer relationship management
- Problem solving
- Effective communication
- Goal setting
Languages
English
Full Professional
Spanish
Professional
Timeline
Mobile Expert
T-Mobile USA Inc
11.2019 - Current
Sales Associate
AT&T
06.2019 - 09.2019
Mobile Expert
T-Mobile USA Inc
03.2016 - 05.2019
Woodrow Wilson High School
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