Oscar Puentes
Miami,FL
Summary
Experienced Maintenance Engineer with a proven track record in upscale hospitality settings, adept at ensuring the seamless operation of facilities and equipment. With over 8 of hands-on experience at The Ritz-Carlton Residences and Mandarin Oriental Miami, I have honed my skills in daily maintenance, troubleshooting, and preventive maintenance protocols. Proficient in utilizing advanced systems such as BuildingLink, Transcendent, and HotSOS to efficiently manage service requests and preventive maintenance schedules. Skilled in overseeing contractors, conducting routine inspections, and implementing safety protocols to ensure compliance and resident satisfaction. Adept at collaborating with cross-functional teams and delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Residences General Maintenance Engineer
The Ritz-Carlton Residences, Miami Beach
Miami Beach , FL
2021.05 - Current
- Performed daily maintenance and repair of all residence units, public areas, and back-of-house facilities.
- Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems, and related equipment.
- Full Knowledge of the BuildingLink System used to receive and handle inquiries and service requests of any kind from any department.
- Full Knowledge of the Transcendent System used to schedule and handle preventing maintenance of any type of equipment in the entire property.
- Conducted routine inspections of the property to identify potential problems before they occur.
- Provided preventative maintenance services regularly according to established schedules.
- Responded promptly to emergency requests from residents or staff members.
- Supervised contractors working on projects within the premises.
- Followed all safety protocols when operating machinery or using hazardous materials.
Mechanical Maintenance Engineer
Mandarin Oriental Miami
Miami , FL
2016.07 - Current
- Responsible for execution of preventive maintenance of the general conditions of the property about all aspects of basic electrical, carpentry, plumbing, mechanical, and painting works.
- House-calls engineer (responsible for day-to-day operation responding to engineers-related guest requests)
- Helping other Engineers with Preventive maintenance in the Public areas HVAC units, and wall paintings.
- Team member for the hurricane preparation and response team.
- Full Knowledge of HotSOS System used to receive and handle inquiries and service requests of any kind from any department.
- Full Knowledge of Inncom Thermostat used to monitor the A/C system and cooling towers status of the entire property.
- Maintained inventory of supplies, tools, and equipment to ensure adequate stock levels for repairs.
- Trained other staff members on proper usage of equipment when necessary.
- Coordinated with vendors for the delivery and installation of large items such as furniture or appliances.
- Supervised contractors working on projects within the hotel premises.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Education
On-Job Training Techniques -
Mandarin Oriental Learn And Development
Miami, FL2023-03
MEWP Certification - Mobile Elevated Work Platform
Industrial Training Center
Miami, FL2021-10
Fork Lift Operator -
Industrial Training Center
Miami, FL2021-10
High School -
IMAR
01.1999
Skills
- Root Cause Analysis
- Equipment maintenance and repair
- Vendor Relations
- Written and verbal communication
- Preventive Maintenance
- Facility Maintenance
- Hazardous Materials Handling
- Component Replacement
- Staff Training
- Safety Monitoring
Languages
- Spanish
- Italian
Languages
Spanish
Native/ Bilingual
Italian
Professional
References
References available upon request.
Timeline
Residences General Maintenance Engineer
The Ritz-Carlton Residences, Miami Beach
2021.05 - Current
Mechanical Maintenance Engineer
Mandarin Oriental Miami
2016.07 - Current
On-Job Training Techniques -
Mandarin Oriental Learn And Development
MEWP Certification - Mobile Elevated Work Platform
Industrial Training Center
Fork Lift Operator -
Industrial Training Center
High School -
IMAR
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