Oscar Quintero
6490 Iron Horse Boulevard #2309, North Richland Hills,Texas
Summary
Motivated individual pursuing a career with a company where I can grow both mentally and professionally. Ready to advance professional knowledge while positively impacting different job operations. Well-organized, reliable, responsible, and bilingual. Articulate communicator and hardworking team player with excellent planning and problem-solving abilities
Overview
8
8
years of professional experience
Work History
Fraud Senior Client Services Advocate-Officer
Bank of America
11.2021 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted individuals in navigating processes and procedures to resolve issues, understand bank policies and regulations.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those metrics.
- Assisted in Investigating and initiating claims for customers who fell victims to fraud and/or scams.
- Took over agents calls when the customer escalated for any reason.
Certified Pharmacy Technician
CVS HEALTH CORPORATION
03.2017 - 02.2022
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Public Health
Texas A&M University At Commerce
Commerce, TX12-2025
High School Diploma -
Haltom High School
Haltom City, TX05-2015
Languages
Spanish
Timeline
Fraud Senior Client Services Advocate-Officer
Bank of America
11.2021 - Current
Certified Pharmacy Technician
CVS HEALTH CORPORATION
03.2017 - 02.2022
Public Health
Texas A&M University At Commerce
High School Diploma -
Haltom High School
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