Oscar Robledo Velazquez
Horizon City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Transfer Agent
TEKsystems
09.2024 - Current
- Processed shareholder voting transactions for upcoming shareholders meetings, ensuring accurate record-keeping and compliance with regulations.
- Maintained up-to-date knowledge of industry trends and regulations to consistently deliver accurate information to clients.
- Provided exceptional customer service through active listening skills, empathy, professionalism, resulting in a positive client feedback ratings.
- Ensured compliance with regulatory guidelines by diligently reviewing voting requests and documentation for accuracy and completeness.
Video Repair
Spectrum
11.2023 - 03.2024
- Used critical thinking to break down problems, evaluate solutions and help make decisions to customers.
- Helped troubleshoot step by step cable box issues and internet problems via following tree map, sending signals to equipment while also reviewing cables and plug-ins were connected accurately.
- recommended channels or packages that would help customers feel comfortable with the content they would be seeing.
- analyzed, reviewed bill and processed payments.
Supervisor
Teleperformance USA
03.2020 - 10.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational procedures and equipment usage.
- Coordinated workflow schedules to optimize team productivity and efficiency.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Implemented process improvements that enhanced overall team effectiveness.
- Maintained accurate records of employee attendance and performance metrics.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Customer Service Sales Representative
Verizon
11.2019 - 03.2020
- Delivered exceptional customer service while resolving inquiries and issues efficiently.
- Guided customers through product selection, enhancing their overall experience and satisfaction.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Trained new team members on best practices for sales techniques and customer engagement.
- Analyzed customer feedback trends to identify areas for improvement in service offerings.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Account Manager
Alorica
08.2018 - 10.2019
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Analyzed customer feedback to identify areas of improvement and enhance service offerings.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Horizon High School
Horizon City01-2011
Skills
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Transfer Agent
TEKsystems
09.2024 - Current
Video Repair
Spectrum
11.2023 - 03.2024
Supervisor
Teleperformance USA
03.2020 - 10.2023
Customer Service Sales Representative
Verizon
11.2019 - 03.2020
Account Manager
Alorica
08.2018 - 10.2019
High School Diploma -
Horizon High School