To secure an I.T. Help Desk position where I can utilize my education in Cyber Security and Networking to provide excellent technical support and contribute to the organization's IT efficiency.
Education
AAS Cyber Security -
North Central Texas College
2025
Skills
Network Configuration and Troubleshooting
IP Address Management
Windows Operating Systems
IT Support and Customer Service
Cyber Security Fundamentals
Cisco Networking (CCNA)
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Active Listening
Bilingual fluency
Coursework
CCNA 1-4: Comprehensive training in Cisco Certified Network Associate (CCNA) modules 1 through 4.
Network Topologies and Mapping: Proficient in understanding and designing various network topologies and creating detailed network maps.
Network Creation: Hands-on experience in building and configuring networks.
IP Addressing: Skilled in assigning and managing IP addresses within a network.
IT Support Labs: Practical experience in providing IT support and troubleshooting issues.
Windows Systems: In-depth knowledge of Windows operating systems and their administration.
Macintosh Systems: In-depth knowledge of Macintosh operating systems and their administration.