Oscar Rodriguez
Tacoma,WA
Summary
Dedicated professional with experience at IHG Army Hotels, annd Albertsons excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Reliable and punctual, I trained new staff and implemented sustainable practices, also a very good communicator and listener contributing to a positive workplace culture and efficient operations.
Overview
2
2
years of professional experience
Work History
House Person
IHG Army Hotels
07.2025 - 10.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted with laundry operations, ensuring timely availability of clean linens.
- Supported maintenance staff by reporting repairs and maintenance needs promptly.
- Monitored inventory levels for cleaning supplies, facilitating efficient restocking.
- Collaborated with housekeeping team to uphold high hygiene standards consistently.
- Executed daily room inspections to identify potential issues and enhance guest satisfaction.
- Trained new housekeepers on proper cleaning techniques and safety protocols.
- Implemented waste management practices to promote environmental sustainability within hotel operations.
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Promoted positive workplace culture through effective communication and teamwork.
- Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
Retail Worker
Albertsons Grocery Store
01.2024 - 07.2025
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of sales floor, ensuring optimal product presentation.
- Stocked shelves with merchandise, adhering to inventory management protocols for replenishment.
- Assisted customers with product selection and queries, enhancing overall shopping experience.
- Collaborated with team members to execute promotional displays, increasing customer engagement.
- Implemented safety procedures during daily operations, contributing to a safe work environment.
- Trained new staff on store policies and customer service standards, fostering team development.
- Monitored inventory levels regularly, identifying discrepancies and reporting them to management for resolution.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Education
GED -
Tacoma Community College
Tacoma, WASkills
- Housekeeping tasks
- Cleaning techniques
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Professional appearance
- Fast learner
- Reliable and highly dependable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Person
IHG Army Hotels
07.2025 - 10.2025
Retail Worker
Albertsons Grocery Store
01.2024 - 07.2025
GED -
Tacoma Community College