Oscar Roman
Chicago,IL
Summary
Adept at fostering positive customer relationships and maintaining high sanitation standards, I excelled in roles at Avli and Elevate Care. My expertise in efficient table clearing and exceptional customer service, coupled with a professional demeanor, significantly enhanced dining and lodging experiences. Achievements include training staff and streamlining service procedures, demonstrating both leadership and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Bartender
Avli
Chicago, Illinois
10.2024 - Current
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
Lead Busser
Avli
Chicago, Illinois
06.2020 - Current
- Restocked supplies such as plates, glasses, cutlery, napkins during shift
- Collaborated with waitstaff to ensure smooth transition between courses of meals served to patrons
- Successfully trained and supervised new bussers on job duties, policies, and procedures
- Developed positive relationships with co-workers through effective communication techniques
- Utilized knowledge of menu items to answer questions regarding availability or preparation methods
- Ensured all tables were properly set before seating customers
- Resolved customer complaints promptly and professionally while maintaining composure under pressure
- Inspected dining areas for proper maintenance and presentation standards prior to opening each day
- Organized workstations to ensure efficiency in service to customers
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
Housekeeper
Elevate care
Chicago, IL
11.2019 - 05.2020
- Responded to requests from guests regarding housekeeping needs.
- Emptied trash receptacles throughout the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized all areas of the hotel lobby and public restrooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Roger C Sullivan High School
6631 N Bosworth Ave06-2018
Skills
- Fast-paced environment
- Cleanliness
- Efficient table clearing
- Sanitation standards
- Positive attitude
- Time management
- Professional appearance
- Customer service excellence
- Safety awareness
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Avli
10.2024 - Current
Lead Busser
Avli
06.2020 - Current
Housekeeper
Elevate care
11.2019 - 05.2020
High School Diploma -
Roger C Sullivan High School
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