Oscar Sáez

• Assist other employees by providing training, support, and mentoring
• Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
• Conducts personal interviews with clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services
• Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
• Reads, interprets, and explains regulations, requirements, legal rights, and responsibilities to clients
• Participates in conferences, seminars, and formal training sessions on topics such as public assistance programs, diversity and inclusion, and service programs
• Conducted outreach activities to raise awareness of available programs and services within the community.
• Utilized data analysis tools to track program success metrics, identifying areas for improvement and implementing necessary changes.
• Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.

• Supervise security guards and event staff
• Conduct new employee onboarding and on the job training
• Provided ongoing mentorship and support for junior security staff, contributing to their professional development and growth within the company.
• Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
• Increased staff retention rates by providing comprehensive training programs and fostering a supportive work environment.
• Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
• Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
• Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
• Streamlined communication with team members for improved incident response times and overall efficiency.
• Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
• Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
• Improved access control procedures by updating protocols and deploying modern technology solutions for identification verification.
• Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
• Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
• Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
• Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
• Optimized resource allocation by conducting regular risk assessments and adjusting staffing levels accordingly to meet changing requirements.
• Evaluated security equipment performance regularly, ensuring proper maintenance schedules were adhered to prevent potential malfunctions affecting operations negatively.
• Collaborated with local law enforcement agencies to address potential threats in the community effectively.
• Conducted regular patrols of the facility to detect and deter security threats.
• Screened vendors and contractors before granting access to restricted areas.
• Developed and implemented strategies to prevent and respond to security incidents.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.

• Create an environment that encourages learning through discussion, collaboration, and problem-solving
• Address errors and provide constructive feedback
• Use coaching techniques to help employees improve their performance
• Conduct new employee onboarding, customer service training, diversity and Inclusion training and on the job training
• Ensure sales metrics are reached
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.

• Providing administrative support to the owner in day-to-day operations
• Provide onboarding, technical and soft skills training for office staff
• Analyzes workflow patterns and prepares recommendations to enhance operational and fiscal efficiency
• Supervising Customer services representatives
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.