Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OSCAR SALAIS

Avon,NY

Summary

Hardworking local focused on providing excellent customer service.

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

13
13
years of professional experience

Work History

Front Office Manager

Tivoli Lodge
01.2017 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.

Dispatcher

WEST VAIL SHELL TOWING AND ROADSIDE ASSISTANCE
02.2016 - Current
  • Trained new employees
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Handeled important calls with incurance companies and local law enforcement.

Store Manager

QDOBA MEXICAN EATS
02.2011 - 02.2017
  • Addressed customer inquiries and resolved complaints
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Completed weekly schedules according to payroll policies.

Education

HIGH SCHOOL DIPLOMA -

Battle Mountain High School
Edwards, CO

Skills

  • Reliable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Cash handling
  • Restaurant management
  • Effective Multitasking
  • Scheduling and calendar management
  • Team Management
  • Reservation Management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front Office Manager

Tivoli Lodge
01.2017 - Current

Dispatcher

WEST VAIL SHELL TOWING AND ROADSIDE ASSISTANCE
02.2016 - Current

Store Manager

QDOBA MEXICAN EATS
02.2011 - 02.2017

HIGH SCHOOL DIPLOMA -

Battle Mountain High School

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OSCAR SALAIS