Oscar Salas
Avondale,AZ
Summary
Motivated and adaptable hospitality professional with over 2 years of experience in fast-paced environments. Consistently delivers excellent customer service and provides strong team support. Demonstrated expertise in managing cash transactions, inventory, and customer interactions. Currently pursuing a Bachelor's degree in Human Resources at Arizona State University, complemented by certifications in financial management, project management, and data analysis. Passionate about leveraging analytical and leadership skills to contribute to a full-time role in HR, making a meaningful impact by promoting sustainable workplace practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli Clerk & Front-End Cashier
Fry's Food and Drug
06.2023 - 07.2024
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently
- Accurately processed transactions and managed daily cash handling, ensuring zero discrepancies
- Assisted with inventory management and restocking to maintain product availability and store organization
- Verified age-restricted purchases, upholding store policies and legal requirements
Associate
JCPenney
10.2022 - 07.2023
- Assisted customers with product selection and purchase decisions
- Organized merchandise displays on the sales floor
- Greeted customers entering the store and answered inquiries
- Maintained accurate records of all transactions in database system
Crew Member
Einstein Bros Bagels
03.2022 - 01.2023
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
Server
The Screamery HandCrafted Ice Cream
02.2022 - 07.2022
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area
- Prepared orders for customers by scooping ice cream into dishes or cones
- Operated cash register to collect payments from customers
- Cleaned tables, chairs and dining areas after customer use
- Restocked supplies of napkins, straws, spoons and other items as needed
- Checked expiration dates on products to ensure freshness
Stocking Associate
Walmart
02.2021 - 12.2021
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed
- Organized backroom storage areas to ensure efficient product retrieval
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
Administrative Assistant
Universal Cell Phone Repair
08.2019 - 07.2021
- Developed additional marketing materials, including composing and editing soliciting literature when needed
- Responsible for office management activities, including maintaining office supplies, vendor negotiation, and coordination of general office activity
Education
Bachelor's degree - Human Resources Management/Personnel Administration, General
Arizona State University
08.2024
Associate's degree - General Studies
South Mountain Community College
08.2024
High School Diploma - None
AAEC - SMCC Campus
01.2021
Skills
- Customer Service Representatives
- WordPress
- Hospitality Industry
- Inventory control
- Flexible schedule
- Customer service
Certification
- Fundamentals of financial and management accounting
- Excel Fundamentals for Data Analysis
- Foundations of Project Management
- Statistics with SAS
- COVID-19 Contact Tracing
Timeline
Deli Clerk & Front-End Cashier
Fry's Food and Drug
06.2023 - 07.2024
Associate
JCPenney
10.2022 - 07.2023
Crew Member
Einstein Bros Bagels
03.2022 - 01.2023
Server
The Screamery HandCrafted Ice Cream
02.2022 - 07.2022
Stocking Associate
Walmart
02.2021 - 12.2021
Administrative Assistant
Universal Cell Phone Repair
08.2019 - 07.2021
Associate's degree - General Studies
South Mountain Community College
High School Diploma - None
AAEC - SMCC Campus
- Fundamentals of financial and management accounting
- Excel Fundamentals for Data Analysis
- Foundations of Project Management
- Statistics with SAS
- COVID-19 Contact Tracing
Bachelor's degree - Human Resources Management/Personnel Administration, General
Arizona State University
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