Oscar Salazar

Work History

Microsoft

04.2023 - Current

Foster and maintain successful relationships with education institutions enrolled in the Microsoft Teams TAP beta program
Act as the primary point of contact for customers, addressing inquiries and technical issues related to the beta version of Microsoft Teams and their accounts
Contribute to the creation and implementation of new processes within the program, driving efficiency and effectiveness
Effectively communicated product changes, updates, and upcoming features, ensuring ongoing engagement and program success
Lead monthly program syncs to evaluate client and program experience, identify challenges, and gather valuable insights into customer satisfaction and program requests
Capture key data and feedback, translating them into actionable work items such as product feedback, feature requests, and bug reports
Collaborated closely with internal teams, including Engineering, Product, and Customer Support, to address and resolve issues, ensuring a seamless client experience and application stability
Perform thorough analysis of submitted bugs from educational institutions by analyzing Debug Logs, Media Logs, and Network Logs, leveraging comprehensive technical knowledge of Microsoft Teams and associated cloud services.

Tech Mahindra

06.2022 - Current

Pivotal role in overseeing critical aspects of the Microsoft Teams application, specifically focusing on the Chat functionality and Platform applications functionality
My responsibilities encompass tracking trends and addressing bugs within these areas to ensure optimal client experience and prevent the release of any issues into General Release
Critical aspect of my role involves triaging application bugs assigned to me, which necessitates a profound technical understanding of Teams, Teams Policy, and the interconnected Microsoft 365 cloud and on-premises services
Through extensive analysis of logs and code, I diligently investigate and determine whether reported issues are bugs or require alternative avenues of support
I compiled internal escalations outlining my findings and provided technical and thorough summaries of key data for our development team to take appropriate action
Collaborate with the Microsoft Development, Engineering, and Product teams, I actively participate in tracking bug resolutions and product feedback throughout the development life cycle
This involves leveraging Pull Requests and other tracking metrics to facilitate effective issue resolution
Additionally, I play an integral role in curating and distributing timely updates on these matters to customers and senior leadership, ensuring transparency and informed decision-making.

Mural Consulting

Tucson, AZ

06.2020 - 06.2022

Role encompassed working more with technologies such as ADFS, SSO, Azure AD Sync, and ADDS
Key responsibilities were implementing and configuring security & cloud solutions from Microsoft, including Defender, Hybrid directories, Email Encryption, and designing and implementing administrative policies such as Information Barriers, DLP, Data governance policies,
SME-level proficiency in the Microsoft 365 cloud & associated on premises services allowing me to assist in cloud transformations from the ground up
Leading full migrations to Microsoft including Hybrid migrations, File migrations
Pivotal role in designing, managing, and troubleshooting collaboration services like Microsoft Teams, SharePoint Online, and OneDrive, facilitating streamlined communication, content sharing, and document collaboration for organizations
Instrumental in being the technical lead overseeing other engineers and resolving complex technical issues, providing timely support, and proactively identifying areas for improvement in Microsoft 365 environments
With a strong focus on customer satisfaction, I built a reputation for delivering exceptional service and building collaborative relationships with stakeholders
Tasked with creating technical documents on topics such as Microsoft Security & Compliance, SMTP Hard matching, Exchange migrations, Administrator automation using PowerShell scripts, and Exchange mail flow issues for our internal wiki.

Mural Consulting

Tucson, AZ

09.2019 - 06.2020

Gained extensive experience working with a wide range of Microsoft cloud services
Within my team, we managed the Office 365 suite, which included Exchange, Microsoft Teams, SharePoint/OneDrive, Azure Active Directory and Azure components
Successfully assisted over 3,000 clients while maintaining a consistent 98% quality score
Implemented robust security measures, following the Zero Trust Model, enhancing access, communication & security for client companies
This involved deploying features such as MFA (Multi-Factor Authentication), Conditional Access Policies, Sensitivity Labels, OMEv2, DLP, RBAC, Security Groups, Azure Dynamic Groups
Advanced troubleshooting of various Microsoft 365 cloud apps and services, including the entire Microsoft 365 Suite, Azure Active Directory, Exchange Online, and Teams VOIP services
Assisting clients in product demonstrations of other Microsoft security & compliance services like creating eDiscovery searches and Audits, Azure Audits, Sensitivity Labels, Communication compliance policies, Risk management policies
Extensive use leveraging PowerShell and Graph for troubleshooting, automating service desk tasks, and assisting clients in curating scripts that fit their management needs
Effectively presenting cloud licensing solutions to stakeholders and management groups, providing insights on available services, and recommending licenses that align with their company's budget and security requirements.