Oscar Salinas
Gilroy,CA
Summary
Dynamic professional with extensive experience in staff supervision and strategic planning at Alexandra Immigration Law LLPC, recognized for enhancing client satisfaction by implementing streamlined processes. Proven ability to elevate operational efficiency through advanced customer service and technical expertise. Proficient in Microsoft Office and data management, demonstrating exceptional multitasking and time management skills. Aiming to leverage these competencies to drive further success in an innovative environment.
Overview
10
10
years of professional experience
Work History
Licenciado
Alexandra Immigration Law LLPC
6720 Fort Dent Way Ste 230, WA
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed customer payments in a timely manner.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Conducted thorough research and review of case information to assist attorneys.
- Created and updated case management and client account databases.
- Answered incoming calls from potential new client and existing client inquiries.
Legal Assistant
Law Office of Richard Hobbs PC
San Jose , CA
05.2023 - 11.2024
- Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Initiated and maintained contact with government officials to track potential delays or problems in application processing and kept attorney and client informed.
- Oversaw and monitored status of cases through computerized case management and billing system and processed case tracking data, reports and updates in system.
- Translated documents into Spanish language for client and interpreted verbal communications to enable client to understand immigration process.
File Clerk
The Matian Firm A.P.C La Liga Defensora
San Jose, CA
09.2022 - 04.2023
- File away Client files and review documents
- Took Fingerprints with ink and filed away in designated areas
- Designated appointment clerk who helped clients fill out questionnaire, drop off documents and sign documents
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Updated daily logs for tracking file movements.
Welcome Desk Coordinator
City Of Morgan Hill
Morgan Hill, CA
08.2021 - 09.2022
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Office Assistant
City Of Gilroy
Gilroy, CA
04.2022 - 06.2022
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Routed agreements, contracts and invoices to correct recipients.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Census Field Supervisor
U.S. Department of Commerce
Gilroy, CA
02.2020 - 10.2020
- Monitored timelines, set up order of operations and managed field schedules.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Led staff meetings for team of 30 to communicate manager directives.
- Completed quality assurance reviews to assess accuracy of data and validate results.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Utilized script for on-demand phone project assignment to deliver surveys to recipients.
- Conducted structured interviews and recorded answers using government issued devices .
Team 2 Shift Lead
Chuck E. Cheese's
Gilroy , CA
08.2017 - 07.2019
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
- Served food and beverages to guests and refilled glasses promptly.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Wore required attire, including costumes and props to fulfill all party requirements.
Night Shift Supervisor
Subway
Gilroy, CA
08.2014 - 07.2019
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Completed efficient store opening and closing procedures each day.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Education
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA12.2021
High School Diploma -
Christopher High School
Gilroy, CA06.2017
Skills
- Training and coaching
- Staff supervision
- Excellent customer service proficiency
- Technical knowledge
- Schedule coordination
- Computer skills
- Remote office availability
- Safety oversight
- Data management
- Strategic planning
- Microsoft office
- Time management
- Multitasking
Accomplishments
- Received the Biliteracy Seal in 2017.
Language Proficiency
- Spanish
Timeline
Licenciado
Alexandra Immigration Law LLPC
11.2024 - Current
Legal Assistant
Law Office of Richard Hobbs PC
05.2023 - 11.2024
File Clerk
The Matian Firm A.P.C La Liga Defensora
09.2022 - 04.2023
Office Assistant
City Of Gilroy
04.2022 - 06.2022
Welcome Desk Coordinator
City Of Morgan Hill
08.2021 - 09.2022
Census Field Supervisor
U.S. Department of Commerce
02.2020 - 10.2020
Team 2 Shift Lead
Chuck E. Cheese's
08.2017 - 07.2019
Night Shift Supervisor
Subway
08.2014 - 07.2019
Bachelor of Science - Justice Studies
San Jose State University
High School Diploma -
Christopher High School