Oscar Serrano
Austin,TX
Summary
Talented Senior Field Technician with skill in organizing work and managing time effectively. Decisive leader and complex problem-solver bringing 3 years' experience working with Toast POS equipment.
Overview
17
17
years of professional experience
Work History
Senior Field Technician
F3 Technologies
Austin, TX
04.2021 - Current
- Provided training sessions to staff & managers on proper use of systems and applications.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Contacted manufacturers or vendors to resolve major hardware and software issues.
- Configured network hardware components such as routers & switches.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Manager
Tumble 22
Austin, TX
05.2020 - Current
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Assistant Restaurant Manager
Roaring Fork
Austin, TX
12.2018 - 05.2020
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
Server
Roaring Fork
Austin, TX
4 2018 - 12.2018
- Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
- Delivered exceptional, friendly and fast service
- Appropriately suggested additional items to customers to increase restaurant sales
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Provided high quality service
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable
Assistant F&B Manager
Hyatt Regency Lost Pines
Lost Pines, TX
02.2017 - 03.2018
- Provided onsite training
- Monitored multiple databases to keep track of all bar inventory
- Supervised 37 Servers/bartenders/runners
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
event Concierge
Hyatt Regency Monterey
Monterey, CA
04.2016 - 03.2017
- Worked closely with Events Team to assure that the client's needs were not only being met, but exceeded
- Supervised and directed banquets team to ensure that all meeting and event spaces were set to client's specifications and ready on-time
- Additionally managed banquet staff during all meal services to guarantee flawless service
Front Office Agent
Hyatt Regency Monterey
Monterey, CA
06.2015 - 03.2016
- Handled all Front Office responsibilities such as greeting guests, making sure the check- in process goes smoothly, and answering any questions about the property and surrounding area.
- Also supervised Front Office staff to make sure that The Hyatt Touch was being extended to all guests, as well as generated reports such as Daily Business Report and Focus Guest.After becoming proficient in all Front Office operations, I was asked to learn the Events Concierge position, in my quest to be promoted.
Lead Greeter/Supervisor
Hyatt Regency Monterey
Monterey, CA
01.2007 - 06.2015
- Started as a Greeter, promoted to Lead Greeter.
- Also utilized supervisory skills assisting managers with associate development, associate supervision, and merchandising, before being promoted to Front Office.
Education
High School Diploma -
Salinas High School
2004
Monterey Peninsula College
Skills
- Opera
- Reserve
- Hysat/Medallia
- Itendant
- Microsoft Word
- Microsoft Outlook
- Excel
- PowerPoint
- Kronos
- Aloha
- Hiring and training
- Troubleshooting Skills
- Technical Support
- Equipment Installation
References
References available upon request.
Timeline
Senior Field Technician
F3 Technologies
04.2021 - Current
General Manager
Tumble 22
05.2020 - Current
Assistant Restaurant Manager
Roaring Fork
12.2018 - 05.2020
Assistant F&B Manager
Hyatt Regency Lost Pines
02.2017 - 03.2018
event Concierge
Hyatt Regency Monterey
04.2016 - 03.2017
Front Office Agent
Hyatt Regency Monterey
06.2015 - 03.2016
Lead Greeter/Supervisor
Hyatt Regency Monterey
01.2007 - 06.2015
Server
Roaring Fork
4 2018 - 12.2018
High School Diploma -
Salinas High School
Monterey Peninsula College
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