Summary
Overview
Work History
Education
Skills
Timeline
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OSCAR SMART

Jarrell

Summary

Dynamic professional with a proven track record at Ultra Clean Technology, excelling in leadership and process improvement. Demonstrated expertise in troubleshooting and quality control, driving team productivity and enhancing customer satisfaction. Adept at utilizing SAP and fostering effective communication to achieve operational excellence.

Overview

5
5
years of professional experience

Work History

TWEAKER/ORBITAL WELDER

MDC
Pflugerville
10.2024 - 04.2025
  • Welded fabrication materials, continuously checking for safety and quality.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Team Leader Manager

Ultra Clean Technology
Austin
01.2022 - 01.2024
  • Earned leadership role due to exemplary performance and dedication.
  • Delivered on-site training to technicians in Penang, Malaysia for CLF product.
  • Manage installation tasks for cables and ensure systematic routing.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified areas where improvements could be made in order to increase efficiency or reduce costs associated with the assembly process.
  • Have positive employee relationships through communication, training and development coaching.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Ensured compliance with company policies and regulations.
  • Oversaw daily workloads and workflow for smooth operations.
  • Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
  • Formed assemblies and subassemblies using basic and advanced tools.
  • Assisted in training new employees on safe operation of machinery used in the assembly process.
  • Executed data-gathering transactions to facilitate assembly progression.
  • Conducted quality control inspections on assembled products to ensure conformance to standards.

Senior Data Entry Specialist

TxTag
Austin
02.2021 - 08.2022
  • Accurately logged all vehicle plate information.
  • Achieved a keying rate of more than 350 images hourly.
  • Managed evaluation for rejected image files.
  • Developed spreadsheets aiding in the education of new agents.
  • Enhanced visibility by adjusting image parameters.
  • Consistently maintained typing performance with 40 WPM speed.
  • Performed data entry into dispatch system software.
  • Provided administrative support, including data entry and filing.
  • Identified, inspected and corrected data entry errors.
  • Created detailed documentation outlining company's data entry protocols.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.

Customer Service Leader

TxTag
Austin
01.2020 - 02.2021
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Provided guidance to team members on resolving customer complaints quickly and efficiently.
  • Developed customer service strategies to ensure customer satisfaction and loyalty.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Led on- and off-site customer support teams across multiple time zones.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.

Education

HIGH SCHOOL DIPLOMA -

Jarrell High School
Jarrell, TX
06.2014

Skills

  • Troubleshooting
  • Problem Solving
  • Leadership
  • Team building
  • Decision making
  • Communication
  • Project management
  • Quality Control
  • Excel
  • Word
  • PowerPoint
  • CNC operation
  • Blueprint reading
  • Quality Inspection
  • Employee training
  • Process Improvement
  • SAP
  • Oracle
  • CRM software
  • Data entry
  • De-escalation techniques
  • Technical support
  • Remote office availability
  • Microsoft office
  • Customer service
  • Effective communication
  • Support services

Timeline

TWEAKER/ORBITAL WELDER

MDC
10.2024 - 04.2025

Team Leader Manager

Ultra Clean Technology
01.2022 - 01.2024

Senior Data Entry Specialist

TxTag
02.2021 - 08.2022

Customer Service Leader

TxTag
01.2020 - 02.2021

HIGH SCHOOL DIPLOMA -

Jarrell High School

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