Oscar Sorto
Jersey City,NJ
Summary
Currently serves as an Operations Manager at Teleqo Tech Solutions. Deploys to areas throughout the United States and Latin America. Serves as a subject matter expert in Telecommunications and Utility equipment that is seen out in the field. Holds vast experience and extensive knowledge in Mobile Mapping and RF Data collection. A seasoned and talented leader with 15+ years of managing experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
23
23
years of professional experience
Work History
Operations Manager
Teleqo Tech Solutions
09.2021 - Current
- Responsible for pre-planning, execution and, closing out of projects throughout North America and Latin America, as well as training new individuals on the company policies and strategies
- Recently managed and completed a national mapping project in Panama, Central America
- Has completed various projects throughout the U.S
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Foreman/Supervisor
Osmose Utilities
03.2020 - 09.2021
- Managed crews at Osmose in two different departments during the tenure
- The departments included the pole inspection and pole restoration side
- Responsibilities included managing personnel, managing a fleet of vehicles, training personnel, and conducting inspections on crews and utility poles.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Outside Plant Technician/Lineman
Verizon
04.2005 - 07.2019
- Responsible for the build and maintenance of the Fiber optics (Fios) and copper networks throughout the state of N.J
- Responsibilities included but not limited to: placing/removing poles, placing cables, conduits, and surveys
- Knowledgeable of reading and identifying different aspects of work orders and/or prints.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Implemented training programs to improve knowledge and skills of new technicians.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Team Leader/ Squad Leader
U.S. Army
07.2000 - 07.2004
- Served in Bco 2/504 PIR as a Sergeant (E-5) who was a Team Leader/ Squad leader
- Unit is part of the 82nd Airborne Division
- Responsibilities included leading, planning, training, managing equipment and personnel
- Making decisions and planning combat operations during Operation Enduring Freedom (Afghanistan) and Iraqi Freedom.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Training Courses - Project Management
Keller Graduate School
North Brunswick, NJBachelor of Science - Networking Communications Management
Devry University
North Brunswick, NJSkills
- Job pre-surveys
- Pole placing/ removal
- Pole inspections
- Pole restorations
- Placing/removing cable
- Working in utility holes (manholes)
- Placing cables indoors
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Word
- Subject matter expert on Utility & Telecommunications Equipment and supplies
- Performance Monitoring
- Organizational Management
- Incidents Management
- Inventory Management
- Process Improvement
- Workflow Optimization
- Production
- Document Control
- Maintenance Planning
- Data Analysis
- Performance Reporting
- Report Generation
- Project Management Abilities
- Cultural Awareness
- Continuous Improvements
- Maintaining Compliance
- Cross-Functional Collaboration
- Multidisciplinary Collaboration
- Invoice Processing
- Onboarding and Orientation
- Strategic Partnerships
- Planning and Implementation
- Project Development and Life Cycle
- Project Management
- Team Leadership
- Schedule Management
- Inventory Control
- Procedure Development
- Fluent in Spanish
- Unsurpassed Work Ethic
- Delegation
- Regulatory Compliance
- Workforce Management
- Project Planning and Development
- Staff Training
- Staff Management
- Operations Monitoring
- Logistics Management
- Performance Evaluations
- Budgeting and Forecasting
- Cross-Functional Communications
- Operations Oversight
Languages
Spanish
References
References available upon request
Timeline
Operations Manager
Teleqo Tech Solutions
09.2021 - Current
Foreman/Supervisor
Osmose Utilities
03.2020 - 09.2021
Outside Plant Technician/Lineman
Verizon
04.2005 - 07.2019
Team Leader/ Squad Leader
U.S. Army
07.2000 - 07.2004
Training Courses - Project Management
Keller Graduate School
Bachelor of Science - Networking Communications Management
Devry University
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