Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Tamez

Edinburg

Summary

Dynamic Service Advisor with a proven track record at Charles Clark Chevrolet Co., achieving over $2 million in sales. Renowned for exceptional customer service and strong communication skills, consistently exceeding service standards and enhancing customer retention. Adept at multitasking and maintaining attention to detail in fast-paced environments.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Service Advisor

Payne Auto Group
09.2024 - Current
  • Assisted customers in understanding services and products offered.
  • Scheduled appointments for vehicle service and maintenance efficiently.
  • Communicated service recommendations clearly to customers.
  • Maintained accurate records of customer interactions and service requests.
  • Top sales advisor from October of 2024 to to present date
  • CSI average above 930 since date of hire

Service Advisor

Charles Clark Chevrolet Co.
09.2020 - 09.2024
  • In 2023 total sales over 2 million dollars, 75% of sales C/P
  • Mark of Excellence award winner in 2022 and 2023
  • Collaborated with technicians to ensure timely completion of services.
  • Responded promptly to customer inquiries, enhancing satisfaction levels.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Service Advisor

Boggus Ford
08.2019 - 09.2020
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Supported team in maintaining a clean and organized service area.

Service Advisor

Hacienda Ford
06.2017 - 08.2019
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor

Charles Clark Chevrolet Co.
08.2015 - 06.2017
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Scheduled appointments for vehicle service and maintenance efficiently.

Education

BBA - Organizational Leadership Bachelor

South Texas College
McAllen, TX
06-2021

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Handling customer complaints
  • Complaint resolution
  • Goal-oriented mindset
  • Customer retention
  • Quality inspection

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Advisor

Payne Auto Group
09.2024 - Current

Service Advisor

Charles Clark Chevrolet Co.
09.2020 - 09.2024

Service Advisor

Boggus Ford
08.2019 - 09.2020

Service Advisor

Hacienda Ford
06.2017 - 08.2019

Service Advisor

Charles Clark Chevrolet Co.
08.2015 - 06.2017

BBA - Organizational Leadership Bachelor

South Texas College

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