Oscar Torres
Pomona,CA
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Mezcalero
11.2021 - 04.2024
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Developed unique events and special promotions to drive sales
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Addressed and resolved customer service issues to establish trust and increase satisfaction
- Purchased food and cultivated strong vendor relationships
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Managed staff schedules and maintained adequate coverage for all shifts
- Oversaw food preparation and monitored safety protocols
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Tracked food production levels, meal counts, and supply costs
- Maximized quality assurance by completing frequent line checks
- Motivated staff to perform at peak efficiency and quality
- Reviewed and approved employee schedules and timesheets
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Coordinated with catering staff to deliver food services for special events and functions.
Mixologist/Bartender
The Whisper House
05.2021 - 11.2021
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Built relationships with vendors to manage orders and negotiate costs.
SERVER
Red Robin Gourmet Burgers
01.2019 - 05.2021
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
RESTAURANT SERVER/BARTENDER/TRAINER
Apple American Group LLC
- 12.2018
- Listened to, understood and clarified guest concerns and issues
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Offered enthusiastic and personable service to all customers
- Developed and maintained positive working relationships with others to reach business goals
- Stocked and maintained cleanliness of stations
- Resolved guest complaints quickly and efficiently
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Carried out supervisory responsibilities in accordance with company policies and applicable laws
- Upheld highest standard for cleanliness of glass and silverware
- Assisted customers with carry-out service
- Motivated and disciplined employees according to established requirements
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
RESTAURANT SERVER
Buffalo Wild Wings Inc
10.2008 - 06.2011
- Engaged in suggestive selling and other sales techniques
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Maintained clean dining room, lobby and service areas at all times
- Attended to new tables promptly to answer first questions and take drink orders
- Followed checklists for shift start and end to help with smooth transitions
- Developed and maintained positive working relationships with others to reach business goals
- Up-sold alcoholic beverages, appetizers and desserts.
RESTAURANT SERVER
Red Lobster Hospitality LLC
07.2003 - 10.2008
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Described menu items, special offerings and appropriately identified wine pairings
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread
- Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders
- Ensured meats were properly cut in a timely manner.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA06.2003
Associate of Arts - Communication
Norco College
Norco, CA01.2021
Skills
- Bartending
- Upselling
- Guest Relations Experience
- Serving Experience
- Food Handling
- POS
- Cash Handling
- Restaurant Experience
- Cash register
- Forecasting
- Cash handling
- Analysis skills
- Conflict management
- Restaurant experience
- Supervising experience
- Leadership
- Management
- Profit & loss
- Budgeting
- Customer service
- Hospitality
- Pricing
- Sales
- Food handling
- Wine sales
- Events management
- Hotel experience
- Communication skills
- Event planning
- Catering
- Team management
- Event marketing
- Microsoft Excel
- Kitchen experience
- Quality assurance
- Operating systems
- Decision-making
- Training personnel
- Customer service oriented
- Organized and efficient server
- Guest relations professional
- Attention to detail
- Multitasking
Certification
- Food Handler Certification
- ServSafe
- Driver's License
Timeline
General Manager
Mezcalero
11.2021 - 04.2024
Mixologist/Bartender
The Whisper House
05.2021 - 11.2021
SERVER
Red Robin Gourmet Burgers
01.2019 - 05.2021
RESTAURANT SERVER
Buffalo Wild Wings Inc
10.2008 - 06.2011
RESTAURANT SERVER
Red Lobster Hospitality LLC
07.2003 - 10.2008
RESTAURANT SERVER/BARTENDER/TRAINER
Apple American Group LLC
- 12.2018
High School Diploma -
Henry J. Kaiser High School
Associate of Arts - Communication
Norco College
- Food Handler Certification
- ServSafe
- Driver's License
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