Oscar Tovar
San Diego,CA
Summary
My objective is to become a valuable asset by applying my knowledge & work experience. In addition, my determination of learning and growing is one of my key attributes.
Overview
4
4
years of professional experience
Work History
Assistant Director of Housekeeping
Marriott La Jolla
02.2022 - Current
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
Lead Housekeeper
The Glen at Scripps Ranch CCRC LLC
09.2021 - 02.2022
- Training new employees to succeed
- Promoting team building experiences
- Inspecting guest rooms
- Documenting and reporting to manager
- Inspecting employees areas
- Motivating employees
- Creating schedules for employees
- Knowledge in laundry / ironing
- Leading and training laundry department with safety trainings
- Training employees with chemical handling.
Lead evs tech
Scripps Health
03.2021 - 08.2021
- Leads and guides with example and strong work ethics
- Knowledge in how to operate tru-D
- Knowledge in how to document and swab for atp results
- OSHA and joint commission educated
- Ability to document and organize important files for inspection
- Helps employees finish all tasks and duties throughout the day
- Proficient in team building and forming solid assets for our company's future
- Knowledge in making changes and corrections on schedule
- Ability to communicate and lift team members to achieve their goals
- Trained in cleaning pharmacies where medication is made for patients
- Approachability and empathy is one of my key attributes
- Management skills acquired through experience
- Transparency in everything I do
- Most importantly, Willingness to learn.
Lead Environmental technician
Sycuan Casino Resort
12.2019 - 02.2021
- Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential
- Ability to maintain a positive attitude
- Ability to communicate with co-workers and other departments with professionalism and respect
- Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives
- Good attention to detail
- Ability to work well under pressure
- Ability to work well alone and in a team
- Knowledge of and proficiency in all OSHA and local requirements related to all assigned work
- Ability to work a flexible schedule
- Appropriate maturity of judgment and behavior
- Willingness to be open to learning and growing
- Knowledge of medical and hazardous waste regulations
- Knowledge of hospital infection control, sanitation protocols and cleaning methods.
Education
High School Diploma -
Lincoln High School
San Diego, CA06.2015
Skills
- Environmental Services
- Infection Control Training
- Laboratory Experience
- Hospital Experience
- Floor Care
- Commercial Cleaning
- Laundry
- Custodial Experience
- Guest satisfaction
- Health and safety
- Sanitation Standards
- Recruitment and hiring
- Employee Relations
- Task Delegation
- Scheduling Coordination
- Housekeeping Operations
- Laundry Management
- Training and mentoring
Personal Information
Relocation: Anywhere
Timeline
Assistant Director of Housekeeping
Marriott La Jolla
02.2022 - Current
Lead Housekeeper
The Glen at Scripps Ranch CCRC LLC
09.2021 - 02.2022
Lead evs tech
Scripps Health
03.2021 - 08.2021
Lead Environmental technician
Sycuan Casino Resort
12.2019 - 02.2021
High School Diploma -
Lincoln High School
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