Oscar Trujillo
Yuma,AZ
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success, also a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
Work History
Claims Specialist
AllState
09.2021 - 03.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Manager
Jack In The Box
10.2015 - 07.2021
- Managed and coached my own team to meet guest standards
- Encouraged and influenced dining guests to make informed decisions regarding their order
- Demonstrate a strong awareness and concern for food quality and safety
- Serve as a strong role model for other employees
- Manage daily activities to ensure guests receive excellent customer service
- Create an environment that is fun, friendly, clean, and safe
- Work in a fast-paced and high energy environment that requires you to shift priorities
- Adjust to multiple demands and shifting priorities.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Kofa High School
Yuma, AZSkills
- Active listening
- Bilingual
- Communication
- Customer service
- Interpersonal skills
- Leadership
- Management
- Problem solving
- Time management
- Transferable skills
- Computer skills
- Fraud Detection
- Liability Denials
- Forms Validation
- Direct Marketing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Claims Specialist
AllState
09.2021 - 03.2023
Manager
Jack In The Box
10.2015 - 07.2021
High School Diploma -
Kofa High School
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