Oscar Ugalde
Rogers,AR
Summary
Detail-oriented Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Phillip Pool State Farm
Fayetteville, AR
10.2019 - Current
- Assisted in recruiting, onboarding and training new employees.
- Monitored staff performance and addressed issues.
- Developed and maintained project plans, timelines, and budgets.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Small Business Administration Manager
Legacy National Bank
Springdale, AR
06.2013 - 10.2019
- Provided exceptional customer service to guests at all times.
- Performed administrative duties such as scheduling appointments, creating documents, filing paperwork.
- Prepared loan contracts, reviewed documents for accuracy, and provided feedback to customers about the status of their loans.
Assistant Manager
Popeye's Louisiana Chicken
Springdale, AR
07.2008 - 06.2013
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Ensured compliance with local health codes during food preparation processes.
- Operated cash registers, credit card machines and other related equipment accurately.
Education
Some College (No Degree) -
NorthWest Arkansas Community College
Bentonville, ARSkills
- Customer Service
- Communication
- Leadership
- Management
- Employee Training
- Problem Solving
- Report Writing
- Microsoft Excel
- Financial Tracking
- Banking operations
Languages
Spanish
Native/ Bilingual
Certification
- Security 5 Clearance
- Property & Casualty Licensed
- Life Insurance Licensed
Accomplishments
- Networking Award
- Life achievement Award
References
References available upon request.
Timeline
Office Manager
Phillip Pool State Farm
10.2019 - Current
Assistant Small Business Administration Manager
Legacy National Bank
06.2013 - 10.2019
Assistant Manager
Popeye's Louisiana Chicken
07.2008 - 06.2013
Some College (No Degree) -
NorthWest Arkansas Community College
- Security 5 Clearance
- Property & Casualty Licensed
- Life Insurance Licensed
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