Oscar Valerio

• Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
• Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
• Handled claims for numerous Insurance carriers per applicable guidelines and best practices.
• Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Prepared summaries of damage, payments, and policy coverage.
• Examined claims forms and other records to determine insurance coverage.
• Answered customer questions regarding deductibles.
• Verified insurance claims and determined fair amount for settlement.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Resolved complex, severe exposure claims using high service oriented file handling.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Analyzed information gathered by investigation and reported findings and recommendations.

• Coordinated and scheduled field personnel to cover operations throughout assigned regional area (Ohio, Indiana, and Illinois)
• Identified and communicated customer needs to field adjusters.
• Monitored field adjusters performance to identify opportunities for improvement and develop solutions to increase productivity and accuracy.
• Trained personnel in Symbility and enforced client guidelines.
• Assisted in organizing and overseeing assignments to maximize efficiency and quick turnaround.
• Assisted with integration and launching of CoreLogic (Symbility) with large client.
• Performed ride-along with field adjusters in order to assist in developing their skillsets.

• Recruited, interviewed, hired new property field adjusters for the Kentucky branch.
• Complied with established internal controls and policies.
• Maintained claims data and ensured that all metrics were achieved.
• Oversaw day to day operations for all property claims.
• Worked closely with liability units and subrogation departments.
• Worked closely with Attorneys, examiners, and other peers.
• Handled field inspections as needed, due to heavy influx of claims.
• Granted/rejected authority and/or authority request upon full file reviews.

• Handled property Catastrophe claims throughout Erie's footprint.
• Handled local (Kentucky) property claims throughout the state, as needed.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Conducted thorough investigation to arrive at fair settlement.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Assisted/mentored new field adjusters.
• Worked closely and reported to Erie Kentucky Branch VP and Erie Catastrophe Team VP.

• Handled/investigated/settled property, auto, liability, bodily injury, UIM, UM claims.
• Collected evidence to support contested claims in court.
• Prepared summaries of damage, payments, and policy coverage.
• Reviewed demand packets presented by attorneys and determined liability exposures.
• Negotiated/settled with 3rd party attorneys.
• Verified insurance claims and determined fair amount for settlement.
• Handled Arbitration claims accordingly.
• Handled property Catastrophe claims throughout Kentucky as needed.

• Handled field property claims for numerous insurance carriers.
• Handled daily and catastrophe claims throughout the country.
• Carriers: State Farm, Progressive, AAA, American Family, Metlife, Hannover, Church Mutual, Chubb, Safety, Liberty Mutual, etc.

• Developed and implemented project plans and budgets to ensure successful execution.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored project progress, identified risks and took corrective action as needed.
• Managed projects from procurement to commission.
• Maintained open communication by presenting regular updates on project status to customers.
• Developed and initiated projects, managed costs, and monitored performance.
• Planned, designed, and scheduled phases for large projects.

• Project Manager for various government project to include replacement of all roofing systems and lightning protection at Louis Armstrong International Airport (Kenner, LA)
• Lead/Asbestos inspector to include analysis of all damaged structures throughout St. Bernard Parish, LA due to Hurricane Katrina as well as government agency buildings.

• Customer service representative handling workers compensation related medical equipment.
• Successfully communicated with medical equipment vendors, suppliers, and nurse case management.
• Communicated with claimants and coordinated delivery of all approved medical equipment.

• Rank: Petty Officer Second Class (E-5)
• Naval Aircrewman (Search & Rescue Swimmer, Combat Search & Rescue crewman, door gunner, EMT-I)
• AW- Aviation Warfare Systems Operator (Locate, track, destroy submarines).
• Lead Petty Officer for the following departments:

- Aviation Logs & Records.

- Naval Training & Operating Procedures Standardization (NATOPS) Department- Trained and qualified all squadron aircrewman via written, oral, flight testing to ensure competency)

- Squadron Lead Safety Petty Officer (Oversaw all squadron safety procedures and protocols) for all departments.

• Received various awards and medals to include Air Medal for various combat missions in Iraq and in support of Iraqi Freedom.