Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Vaughn

Erie

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Track record of effectively collaborating with team members to achieve objectives and maintain a positive environment. Likes to have fun, but serious when necessary.

Overview

5
5
years of professional experience

Work History

Zone Captain

Scott Enterprises Splash Lagoon
03.2021 - Current
  • Supervised staff, ensuring adherence to safety protocols and operational standards.
  • Evaluated performance of staff, providing constructive feedback to improve service quality.
  • Led emergency drills, fostering readiness among staff for various rescue scenarios.
  • Addressed customer inquiries and concerns, ensuring positive experiences at the facility.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.

Sales Associate

Panera Bread
08.2020 - 02.2021
  • Managed inventory levels, ensuring timely restocking of merchandise.
  • Trained new associates on product knowledge and store policies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Criminal Justice

Pennsylvania Western University
Edinboro, PA
04-2026

Skills

  • Leadership qualities
  • Crew resource management
  • Mission planning
  • Emergency management
  • Continuous learning mindset
  • Public speaking
  • Attention to detail
  • Customer service

Timeline

Zone Captain

Scott Enterprises Splash Lagoon
03.2021 - Current

Sales Associate

Panera Bread
08.2020 - 02.2021

Bachelor of Science - Criminal Justice

Pennsylvania Western University

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Oscar Vaughn